Patient experience: Driving outcomes at the heart of healthcare

There is no longer a question that patient experience matters in healthcare today. It matters for those that are cared for and served and matters to all those working each and every day to provide the best in care at all touch points across the healthcare continuum. With this recognition, there too...

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Autor principal:	Jason Wolf
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient experience patient experience journal healthcare outcomes consumer loyalty Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/88fd2ebb66c34ed0a7548b5e62f2ec4c
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spelling	oai:doaj.org-article:88fd2ebb66c34ed0a7548b5e62f2ec4c2021-11-15T04:21:39ZPatient experience: Driving outcomes at the heart of healthcare2372-0247https://doaj.org/article/88fd2ebb66c34ed0a7548b5e62f2ec4c2016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/1https://doaj.org/toc/2372-0247There is no longer a question that patient experience matters in healthcare today. It matters for those that are cared for and served and matters to all those working each and every day to provide the best in care at all touch points across the healthcare continuum. With this recognition, there too needs to be a change in mindset about patient experience itself. When addressing the topic of patient experience, the conversation is about something much broader than the “experience of care”, as identified in the triple aim. The idea of experience reflects our biggest opportunity in healthcare, where experience encompasses quality, safety and service moments, is impacted by cost and the implications of accessibility and affordability, is influenced by the health of communities and populations and by both private and public health decisions that have systemic implications. A focus on experience at the broadest sense leads to the achievement of the four outcomes leaders aspire to in varying combinations in healthcare organizations around the world: clinical outcomes, financial outcomes, consumer loyalty, and community reputation. With the rapid growth in research, a diverse and expanding global community, and a shared commitment to outcomes, patient experience has now claimed its place at the heart of healthcare.Jason WolfThe Beryl Institutearticlepatient experiencepatient experience journalhealthcare outcomesconsumer loyaltyMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient experience journal healthcare outcomes consumer loyalty Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient experience journal healthcare outcomes consumer loyalty Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jason Wolf Patient experience: Driving outcomes at the heart of healthcare
description	There is no longer a question that patient experience matters in healthcare today. It matters for those that are cared for and served and matters to all those working each and every day to provide the best in care at all touch points across the healthcare continuum. With this recognition, there too needs to be a change in mindset about patient experience itself. When addressing the topic of patient experience, the conversation is about something much broader than the “experience of care”, as identified in the triple aim. The idea of experience reflects our biggest opportunity in healthcare, where experience encompasses quality, safety and service moments, is impacted by cost and the implications of accessibility and affordability, is influenced by the health of communities and populations and by both private and public health decisions that have systemic implications. A focus on experience at the broadest sense leads to the achievement of the four outcomes leaders aspire to in varying combinations in healthcare organizations around the world: clinical outcomes, financial outcomes, consumer loyalty, and community reputation. With the rapid growth in research, a diverse and expanding global community, and a shared commitment to outcomes, patient experience has now claimed its place at the heart of healthcare.
format	article
author	Jason Wolf
author_facet	Jason Wolf
author_sort	Jason Wolf
title	Patient experience: Driving outcomes at the heart of healthcare
title_short	Patient experience: Driving outcomes at the heart of healthcare
title_full	Patient experience: Driving outcomes at the heart of healthcare
title_fullStr	Patient experience: Driving outcomes at the heart of healthcare
title_full_unstemmed	Patient experience: Driving outcomes at the heart of healthcare
title_sort	patient experience: driving outcomes at the heart of healthcare
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/88fd2ebb66c34ed0a7548b5e62f2ec4c
work_keys_str_mv	AT jasonwolf patientexperiencedrivingoutcomesattheheartofhealthcare
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Patient experience: Driving outcomes at the heart of healthcare

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