MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT

The research deals with the information system of public administration aimed at decision-making and communication with the society in a crisis. The system’s functionality depends on adequacy of goal-setting and on correspondence of the chosen strategy to a crisis type which differ by social respons...

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Autor principal:	E. A. Gryzunova
Formato:	article
Lenguaje:	EN RU
Publicado:	MGIMO University Press 2013
Materias:	public administration crisis crisis communication crisis informatics conflict resolution citizen society participative governance volunteering self-organization public dialogue International relations JZ2-6530
Acceso en línea:	https://doaj.org/article/8982df0139494eff93f714817e59e75b
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spelling	oai:doaj.org-article:8982df0139494eff93f714817e59e75b2021-11-23T14:50:55ZMODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT2071-81602541-909910.24833/2071-8160-2013-6-33-225-229https://doaj.org/article/8982df0139494eff93f714817e59e75b2013-12-01T00:00:00Zhttps://www.vestnik.mgimo.ru/jour/article/view/1170https://doaj.org/toc/2071-8160https://doaj.org/toc/2541-9099The research deals with the information system of public administration aimed at decision-making and communication with the society in a crisis. The system’s functionality depends on adequacy of goal-setting and on correspondence of the chosen strategy to a crisis type which differ by social response. The author substantiates traditional model of crisis communications and information management for solving conflict crises, while consensus crises require participative model, and polemic crises are recommended to be managed by negotiation and dialogue facilitation model. The negotiation and dialogue facilitation model for managing polemic crises is aimed at realization of a communicative action concept advocated by J. Habermas. As long as modern complex crises require participation of multiple actors which have different visions of a crisis situation and specific interests, “crisis decision making in such context can be seen as a negotiation process” [16]. On the level of information processing the primary step is to discover both major crisis tendencies in each of the core social systems, and social groups whose opinions and interests should be considered. After that definition of possible crisis triggers, forecasting and crisis planning are realized taking into consideration interests and expert recommendations of different social groups’ representatives. Two basic ways of coordination are suggested: public discussion of issues, or collaborative problem-solving. The first way requires organization of a public dialogue in a form of discussion, citizen jury, or negotiations. Coordination through collaborative problem-solving implies fragmentation of a complex subject which means reducing it into concrete practical questions that require discussion and decision-making. Communication within the framework of the described model is remarkable for the supra-communicative practice of facilitating the interaction of the crisis management participants.E. A. GryzunovaMGIMO University Pressarticlepublic administrationcrisiscrisis communicationcrisis informaticsconflict resolutioncitizen societyparticipative governancevolunteeringself-organizationpublic dialogueInternational relationsJZ2-6530ENRUVestnik MGIMO-Universiteta, Vol 0, Iss 6(33), Pp 225-229 (2013)
institution	DOAJ
collection	DOAJ
language	EN RU
topic	public administration crisis crisis communication crisis informatics conflict resolution citizen society participative governance volunteering self-organization public dialogue International relations JZ2-6530
spellingShingle	public administration crisis crisis communication crisis informatics conflict resolution citizen society participative governance volunteering self-organization public dialogue International relations JZ2-6530 E. A. Gryzunova MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
description	The research deals with the information system of public administration aimed at decision-making and communication with the society in a crisis. The system’s functionality depends on adequacy of goal-setting and on correspondence of the chosen strategy to a crisis type which differ by social response. The author substantiates traditional model of crisis communications and information management for solving conflict crises, while consensus crises require participative model, and polemic crises are recommended to be managed by negotiation and dialogue facilitation model. The negotiation and dialogue facilitation model for managing polemic crises is aimed at realization of a communicative action concept advocated by J. Habermas. As long as modern complex crises require participation of multiple actors which have different visions of a crisis situation and specific interests, “crisis decision making in such context can be seen as a negotiation process” [16]. On the level of information processing the primary step is to discover both major crisis tendencies in each of the core social systems, and social groups whose opinions and interests should be considered. After that definition of possible crisis triggers, forecasting and crisis planning are realized taking into consideration interests and expert recommendations of different social groups’ representatives. Two basic ways of coordination are suggested: public discussion of issues, or collaborative problem-solving. The first way requires organization of a public dialogue in a form of discussion, citizen jury, or negotiations. Coordination through collaborative problem-solving implies fragmentation of a complex subject which means reducing it into concrete practical questions that require discussion and decision-making. Communication within the framework of the described model is remarkable for the supra-communicative practice of facilitating the interaction of the crisis management participants.
format	article
author	E. A. Gryzunova
author_facet	E. A. Gryzunova
author_sort	E. A. Gryzunova
title	MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
title_short	MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
title_full	MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
title_fullStr	MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
title_full_unstemmed	MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT
title_sort	models of governmental crisis communications and information management
publisher	MGIMO University Press
publishDate	2013
url	https://doaj.org/article/8982df0139494eff93f714817e59e75b
work_keys_str_mv	AT eagryzunova modelsofgovernmentalcrisiscommunicationsandinformationmanagement
_version_	1718416408458559488

MODELS OF GOVERNMENTAL CRISIS COMMUNICATIONS AND INFORMATION MANAGEMENT

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