Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management

Due to the dynamic nature of the business environment, organisations regularly face rapid changes for which they need to adapt their Enterprise Systems (ESs). This makes ES adaptability essential. We identify ES adaptability as a conceptual notion that bridges the strategic and the technical domains...

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Autores principales:	Alhanof Almutairi, Muhammad Asif Naeem, Gerald Weber
Formato:	article
Lenguaje:	EN
Publicado:	IEEE 2021
Materias:	Adaptability enterprise system enterprise system adaptability top management satisfaction empirical study Electrical engineering. Electronics. Nuclear engineering TK1-9971
Acceso en línea:	https://doaj.org/article/8a648134ffa5410fa57705cb3e05fa3f
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spelling	oai:doaj.org-article:8a648134ffa5410fa57705cb3e05fa3f2021-11-24T00:00:31ZAssessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management2169-353610.1109/ACCESS.2021.3127950https://doaj.org/article/8a648134ffa5410fa57705cb3e05fa3f2021-01-01T00:00:00Zhttps://ieeexplore.ieee.org/document/9614116/https://doaj.org/toc/2169-3536Due to the dynamic nature of the business environment, organisations regularly face rapid changes for which they need to adapt their Enterprise Systems (ESs). This makes ES adaptability essential. We identify ES adaptability as a conceptual notion that bridges the strategic and the technical domains. We provide a conceptual and empirical analysis that captures the current state of ESs from a top management perspective and shows the challenges of and potential for ES adaptability. Results show that having an adaptable ES is critical for an organisation to manage uncertainties and continue providing services that meet the expectations of their customers. However, the evidence from this study suggests that many in top management may have not fully understood the meaning of ES adaptability and as a result did not accurately assess the current state of their implemented ES. Therefore, they perceived their current ESs as adaptable in essence, when, in fact, they were less adaptable in practice. The study findings, limitations, and possible future research are discussed.Alhanof AlmutairiMuhammad Asif NaeemGerald WeberIEEEarticleAdaptabilityenterprise systementerprise system adaptabilitytop managementsatisfactionempirical studyElectrical engineering. Electronics. Nuclear engineeringTK1-9971ENIEEE Access, Vol 9, Pp 153442-153455 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Adaptability enterprise system enterprise system adaptability top management satisfaction empirical study Electrical engineering. Electronics. Nuclear engineering TK1-9971
spellingShingle	Adaptability enterprise system enterprise system adaptability top management satisfaction empirical study Electrical engineering. Electronics. Nuclear engineering TK1-9971 Alhanof Almutairi Muhammad Asif Naeem Gerald Weber Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
description	Due to the dynamic nature of the business environment, organisations regularly face rapid changes for which they need to adapt their Enterprise Systems (ESs). This makes ES adaptability essential. We identify ES adaptability as a conceptual notion that bridges the strategic and the technical domains. We provide a conceptual and empirical analysis that captures the current state of ESs from a top management perspective and shows the challenges of and potential for ES adaptability. Results show that having an adaptable ES is critical for an organisation to manage uncertainties and continue providing services that meet the expectations of their customers. However, the evidence from this study suggests that many in top management may have not fully understood the meaning of ES adaptability and as a result did not accurately assess the current state of their implemented ES. Therefore, they perceived their current ESs as adaptable in essence, when, in fact, they were less adaptable in practice. The study findings, limitations, and possible future research are discussed.
format	article
author	Alhanof Almutairi Muhammad Asif Naeem Gerald Weber
author_facet	Alhanof Almutairi Muhammad Asif Naeem Gerald Weber
author_sort	Alhanof Almutairi
title	Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
title_short	Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
title_full	Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
title_fullStr	Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
title_full_unstemmed	Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management
title_sort	assessing user satisfaction of current enterprise systems and their adaptability from the perspective of top management
publisher	IEEE
publishDate	2021
url	https://doaj.org/article/8a648134ffa5410fa57705cb3e05fa3f
work_keys_str_mv	AT alhanofalmutairi assessingusersatisfactionofcurrententerprisesystemsandtheiradaptabilityfromtheperspectiveoftopmanagement AT muhammadasifnaeem assessingusersatisfactionofcurrententerprisesystemsandtheiradaptabilityfromtheperspectiveoftopmanagement AT geraldweber assessingusersatisfactionofcurrententerprisesystemsandtheiradaptabilityfromtheperspectiveoftopmanagement
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Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management

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