Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic

LGBTQ patients experience discrimination and poor access to quality health care, but there is little inquiry on the experiences of LGBTQ patients in student health clinic. The purpose of this study was to examine the quality of patient-provider communication (PPC) among sexual and gender minority pa...

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Autores principales:	Yewande Addie, Tatiana Maser, Cecilia Luna, Casey Rayfield, Kelli Agrawal
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient satisfaction quality of care lgbtq healthcare communication patient experience sogi student health Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/8aab27267ed94cf3a62832f9f7e214e8
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spelling	oai:doaj.org-article:8aab27267ed94cf3a62832f9f7e214e82021-11-15T04:31:28ZPerceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic2372-0247https://doaj.org/article/8aab27267ed94cf3a62832f9f7e214e82020-11-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss3/25https://doaj.org/toc/2372-0247LGBTQ patients experience discrimination and poor access to quality health care, but there is little inquiry on the experiences of LGBTQ patients in student health clinic. The purpose of this study was to examine the quality of patient-provider communication (PPC) among sexual and gender minority patients, especially those who have intersecting minority identities, in a student healthcare setting. An online survey measured PPC using the Communication Assessment Tool (CAT) and contextual questions regarding identity and perceptions of judgment. Analysis tested intersectional variance in both. A convenience and snowball sample of 102 respondents, 18+, that utilized health services at a public university in the southeastern United States were surveyed in the summer of 2019. Patients of Color (M = 8.16, SD = 5.69) perceived stronger PPC than Whites (M = 5.41, SD = 5.27), which deviates from much of the current literature available. Heterosexuals (M = 7.82, SD = 5.65) perceived stronger PPC than LGBQ (M = 4.56, SD = 4.98) patients, which aligns with most current literature. Additional research is recommended for generalizability among student health populations in other university campuses and preliminary findings indicate a need to improve PPC between clinicians and sexual minority patients in student health settings. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Yewande AddieTatiana MaserCecilia LunaCasey RayfieldKelli AgrawalThe Beryl Institutearticlepatient satisfactionquality of carelgbtqhealthcarecommunicationpatient experiencesogistudent healthMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient satisfaction quality of care lgbtq healthcare communication patient experience sogi student health Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient satisfaction quality of care lgbtq healthcare communication patient experience sogi student health Medicine (General) R5-920 Public aspects of medicine RA1-1270 Yewande Addie Tatiana Maser Cecilia Luna Casey Rayfield Kelli Agrawal Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
description	LGBTQ patients experience discrimination and poor access to quality health care, but there is little inquiry on the experiences of LGBTQ patients in student health clinic. The purpose of this study was to examine the quality of patient-provider communication (PPC) among sexual and gender minority patients, especially those who have intersecting minority identities, in a student healthcare setting. An online survey measured PPC using the Communication Assessment Tool (CAT) and contextual questions regarding identity and perceptions of judgment. Analysis tested intersectional variance in both. A convenience and snowball sample of 102 respondents, 18+, that utilized health services at a public university in the southeastern United States were surveyed in the summer of 2019. Patients of Color (M = 8.16, SD = 5.69) perceived stronger PPC than Whites (M = 5.41, SD = 5.27), which deviates from much of the current literature available. Heterosexuals (M = 7.82, SD = 5.65) perceived stronger PPC than LGBQ (M = 4.56, SD = 4.98) patients, which aligns with most current literature. Additional research is recommended for generalizability among student health populations in other university campuses and preliminary findings indicate a need to improve PPC between clinicians and sexual minority patients in student health settings. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Yewande Addie Tatiana Maser Cecilia Luna Casey Rayfield Kelli Agrawal
author_facet	Yewande Addie Tatiana Maser Cecilia Luna Casey Rayfield Kelli Agrawal
author_sort	Yewande Addie
title	Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
title_short	Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
title_full	Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
title_fullStr	Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
title_full_unstemmed	Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
title_sort	perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/8aab27267ed94cf3a62832f9f7e214e8
work_keys_str_mv	AT yewandeaddie perceptionsofcarepatientprovidercommunicationbyvaryingidentitygroupsinacollegiatehealthclinic AT tatianamaser perceptionsofcarepatientprovidercommunicationbyvaryingidentitygroupsinacollegiatehealthclinic AT cecilialuna perceptionsofcarepatientprovidercommunicationbyvaryingidentitygroupsinacollegiatehealthclinic AT caseyrayfield perceptionsofcarepatientprovidercommunicationbyvaryingidentitygroupsinacollegiatehealthclinic AT kelliagrawal perceptionsofcarepatientprovidercommunicationbyvaryingidentitygroupsinacollegiatehealthclinic
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Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic

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