PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION
The elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional m...
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Publishing House of the State University of Management
2018
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oai:doaj.org-article:8bc1a7f161d64eba90e8a0f16514f1182021-12-03T07:43:26ZPROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION1816-42772686-841510.26425/1816-4277-2018-9-5-10https://doaj.org/article/8bc1a7f161d64eba90e8a0f16514f1182018-09-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/1129https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415The elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional methods allowing to carry out various func-tions of management of customer focus of the organization, are investigated. The main indicators allowing to give an assessment to the level of customer focus of the organiza-tion are allocate, their choice with application of heuristic methods logically is provedY. VoroncovaY. GoryachevaPublishing House of the State University of Managementarticleindicatorinstrument of businesscustomer-focusedcompetitive advantagemethodical basesystem of measurementfocusing of eorts of the organizationSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 9, Pp 5-10 (2018) |
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DOAJ |
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DOAJ |
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RU |
topic |
indicator instrument of business customer-focused competitive advantage methodical base system of measurement focusing of eorts of the organization Sociology (General) HM401-1281 Economics as a science HB71-74 |
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indicator instrument of business customer-focused competitive advantage methodical base system of measurement focusing of eorts of the organization Sociology (General) HM401-1281 Economics as a science HB71-74 Y. Voroncova Y. Goryacheva PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
description |
The elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional methods allowing to carry out various func-tions of management of customer focus of the organization, are investigated. The main indicators allowing to give an assessment to the level of customer focus of the organiza-tion are allocate, their choice with application of heuristic methods logically is proved |
format |
article |
author |
Y. Voroncova Y. Goryacheva |
author_facet |
Y. Voroncova Y. Goryacheva |
author_sort |
Y. Voroncova |
title |
PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
title_short |
PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
title_full |
PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
title_fullStr |
PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
title_full_unstemmed |
PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
title_sort |
problems of customer-focused management of the organization |
publisher |
Publishing House of the State University of Management |
publishDate |
2018 |
url |
https://doaj.org/article/8bc1a7f161d64eba90e8a0f16514f118 |
work_keys_str_mv |
AT yvoroncova problemsofcustomerfocusedmanagementoftheorganization AT ygoryacheva problemsofcustomerfocusedmanagementoftheorganization |
_version_ |
1718373643876040704 |