Silvera, G., & Clark, J. (2016). Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey. The Beryl Institute.
Chicago Style (17th ed.) CitationSilvera, Geoffrey, and Jonathan Clark. Patient Evaluations of the Interpersonal Care Experience (ICE) in U.S. Hospitals: A Factor Analysis of the HCAHPS Survey. The Beryl Institute, 2016.
MLA (8th ed.) CitationSilvera, Geoffrey, and Jonathan Clark. Patient Evaluations of the Interpersonal Care Experience (ICE) in U.S. Hospitals: A Factor Analysis of the HCAHPS Survey. The Beryl Institute, 2016.
Warning: These citations may not always be 100% accurate.