Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey

The Hospital Consumer Assessment of Healthcare Providers and Systems survey (<em>HCAHPS</em>) is widely used to evaluate patients’ perceptions of their inpatient healthcare experiences. The <em>HCAHPS</em> is organized into 10 measures: six composite measures, two individual...

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Autores principales:	Geoffrey Silvera, Jonathan Clark
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	hcahps patient satisfaction patient centered care factor analysis Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/8cdae707d65b42ebb1b123d571b9376e
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spelling	oai:doaj.org-article:8cdae707d65b42ebb1b123d571b9376e2021-11-15T04:21:38ZPatient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey2372-0247https://doaj.org/article/8cdae707d65b42ebb1b123d571b9376e2016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/13https://doaj.org/toc/2372-0247The Hospital Consumer Assessment of Healthcare Providers and Systems survey (<em>HCAHPS</em>) is widely used to evaluate patients’ perceptions of their inpatient healthcare experiences. The <em>HCAHPS</em> is organized into 10 measures: six composite measures, two individual measures, and two global measures.<sup>1</sup> In prior research on the link between patients’ care experiences and hospital’s quality and cost outcomes, scholars have grouped these measures in a variety of ways. The evident lack of consistency in these groupings along with the persistent lack of empirical justification for these groupings suggests a need to empirically examine the relational structure of <em>HCAHPS</em> measures. Accordingly, the purpose of this study is to determine the degree to which patient care evaluations captured by HCAHPS reflect unmeasured aspects of the patient experience. We use two-step factor analytic process on a nationally representative split sample of <em>HCAHPS</em> performance from 2007-2011. The results of the analysis reveal a single latent factor consisting of five measures that correspond conceptually to patients’ evaluations of care provider behaviors during their interpersonal interactions with them. We label this factor Interpersonal Care Experience (I.C.E) and argue that it may prove useful in future practical and scholarly explorations of the link between patient experience and other performance outcomes.Geoffrey SilveraJonathan ClarkThe Beryl Institutearticlehcahpspatient satisfactionpatient centered carefactor analysisMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	hcahps patient satisfaction patient centered care factor analysis Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	hcahps patient satisfaction patient centered care factor analysis Medicine (General) R5-920 Public aspects of medicine RA1-1270 Geoffrey Silvera Jonathan Clark Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
description	The Hospital Consumer Assessment of Healthcare Providers and Systems survey (<em>HCAHPS</em>) is widely used to evaluate patients’ perceptions of their inpatient healthcare experiences. The <em>HCAHPS</em> is organized into 10 measures: six composite measures, two individual measures, and two global measures.<sup>1</sup> In prior research on the link between patients’ care experiences and hospital’s quality and cost outcomes, scholars have grouped these measures in a variety of ways. The evident lack of consistency in these groupings along with the persistent lack of empirical justification for these groupings suggests a need to empirically examine the relational structure of <em>HCAHPS</em> measures. Accordingly, the purpose of this study is to determine the degree to which patient care evaluations captured by HCAHPS reflect unmeasured aspects of the patient experience. We use two-step factor analytic process on a nationally representative split sample of <em>HCAHPS</em> performance from 2007-2011. The results of the analysis reveal a single latent factor consisting of five measures that correspond conceptually to patients’ evaluations of care provider behaviors during their interpersonal interactions with them. We label this factor Interpersonal Care Experience (I.C.E) and argue that it may prove useful in future practical and scholarly explorations of the link between patient experience and other performance outcomes.
format	article
author	Geoffrey Silvera Jonathan Clark
author_facet	Geoffrey Silvera Jonathan Clark
author_sort	Geoffrey Silvera
title	Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
title_short	Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
title_full	Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
title_fullStr	Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
title_full_unstemmed	Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey
title_sort	patient evaluations of the interpersonal care experience (ice) in u.s. hospitals: a factor analysis of the hcahps survey
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/8cdae707d65b42ebb1b123d571b9376e
work_keys_str_mv	AT geoffreysilvera patientevaluationsoftheinterpersonalcareexperienceiceinushospitalsafactoranalysisofthehcahpssurvey AT jonathanclark patientevaluationsoftheinterpersonalcareexperienceiceinushospitalsafactoranalysisofthehcahpssurvey
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Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey

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