The story of Emily

This case study describes Bluewater Health’s quest to weave the philosophy and practice of patient and family-centered care from the boardroom to the bedside by introducing Emily. Emily’s image is a composite of photographs of staff, physicians, volunteers, patients and families exemplifying that ea...

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Autores principales:	Lori Jennings, Barb O'Neil, Kim Bossy, Denise Dodman, Jill Campbell
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient-centeredness culture person-centeredness point-of-care engagement leadership patient satisfaction employee satisfaction champions empathy caring employee engagement patient family-centred care patient councils best practice guidelines strategic planning patient experience strategic execution Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/8dc16f8e96194a2faa31bfb25f1ba4e2
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spelling	oai:doaj.org-article:8dc16f8e96194a2faa31bfb25f1ba4e22021-11-15T04:21:38ZThe story of Emily2372-0247https://doaj.org/article/8dc16f8e96194a2faa31bfb25f1ba4e22016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/17https://doaj.org/toc/2372-0247This case study describes Bluewater Health’s quest to weave the philosophy and practice of patient and family-centered care from the boardroom to the bedside by introducing Emily. Emily’s image is a composite of photographs of staff, physicians, volunteers, patients and families exemplifying that each has a role in Emily’s care. Emily represents every patient and family of the past, present, and future. Emily’s journey started with the launch of Bluewater Health‘s 2013-2015 strategic plan and moved throughout the organization as patient councils were established and the organization embedded three foundational patient and family-centered RNAO Best Practice Guidelines into daily practice with the support of over 100 best practice champions. The successful implementation of RNAO’s best practice guidelines earned Bluewater Health designation as a Best Practice Spotlight Organization. The organization took a risk in introducing the notion of Emily knowing that Emily could become a cliché. No one was prepared for what has come to be known as “the Emily effect.” Emily’s effect is now being realized in increased patient satisfaction and improved employee engagement scores helping to deliver on our Mission, <em>We create exemplary healthcare experiences for patients and families every time. </em>Bluewater Health is a fully accredited, 326-bed community hospital that cares for the residents of Sarnia-Lambton, Ontario. <strong></strong>Lori JenningsBarb O'NeilKim BossyDenise DodmanJill CampbellThe Beryl Institutearticlepatient-centerednesscultureperson-centerednesspoint-of-care engagementleadershippatient satisfactionemployee satisfactionchampionsempathycaringemployee engagementpatient family-centred carepatient councilsbest practice guidelinesstrategic planningpatient experiencestrategic executionMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient-centeredness culture person-centeredness point-of-care engagement leadership patient satisfaction employee satisfaction champions empathy caring employee engagement patient family-centred care patient councils best practice guidelines strategic planning patient experience strategic execution Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient-centeredness culture person-centeredness point-of-care engagement leadership patient satisfaction employee satisfaction champions empathy caring employee engagement patient family-centred care patient councils best practice guidelines strategic planning patient experience strategic execution Medicine (General) R5-920 Public aspects of medicine RA1-1270 Lori Jennings Barb O'Neil Kim Bossy Denise Dodman Jill Campbell The story of Emily
description	This case study describes Bluewater Health’s quest to weave the philosophy and practice of patient and family-centered care from the boardroom to the bedside by introducing Emily. Emily’s image is a composite of photographs of staff, physicians, volunteers, patients and families exemplifying that each has a role in Emily’s care. Emily represents every patient and family of the past, present, and future. Emily’s journey started with the launch of Bluewater Health‘s 2013-2015 strategic plan and moved throughout the organization as patient councils were established and the organization embedded three foundational patient and family-centered RNAO Best Practice Guidelines into daily practice with the support of over 100 best practice champions. The successful implementation of RNAO’s best practice guidelines earned Bluewater Health designation as a Best Practice Spotlight Organization. The organization took a risk in introducing the notion of Emily knowing that Emily could become a cliché. No one was prepared for what has come to be known as “the Emily effect.” Emily’s effect is now being realized in increased patient satisfaction and improved employee engagement scores helping to deliver on our Mission, <em>We create exemplary healthcare experiences for patients and families every time. </em>Bluewater Health is a fully accredited, 326-bed community hospital that cares for the residents of Sarnia-Lambton, Ontario. <strong></strong>
format	article
author	Lori Jennings Barb O'Neil Kim Bossy Denise Dodman Jill Campbell
author_facet	Lori Jennings Barb O'Neil Kim Bossy Denise Dodman Jill Campbell
author_sort	Lori Jennings
title	The story of Emily
title_short	The story of Emily
title_full	The story of Emily
title_fullStr	The story of Emily
title_full_unstemmed	The story of Emily
title_sort	story of emily
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/8dc16f8e96194a2faa31bfb25f1ba4e2
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The story of Emily

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