A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP

Today, the innovative activities of companies in new service development (NSD) have an undeniable contribution to the economic development of countries. Given the recent advances in the healthcare industry, the issue of NSD and performance management of firms operating in this industry has received...

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Autores principales:	Jalil Heidary Dahooie, Navid Mohammadi, Ieva Meidutė-Kavaliauskienė, Arūnė Binkytė-Vėlienė
Formato:	article
Lenguaje:	EN
Publicado:	Vilnius Gediminas Technical University 2021
Materias:	new service development performance evaluation ANP ISM healthcare industry Economic growth, development, planning HD72-88 Business HF5001-6182
Acceso en línea:	https://doaj.org/article/8e21d5d8fe4e4f0f84a24926e9ac811f
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spelling	oai:doaj.org-article:8e21d5d8fe4e4f0f84a24926e9ac811f2021-11-18T16:03:49ZA novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP10.3846/tede.2021.156992029-49132029-4921https://doaj.org/article/8e21d5d8fe4e4f0f84a24926e9ac811f2021-11-01T00:00:00Zhttps://www.jbem.vgtu.lt/index.php/TEDE/article/view/15699https://doaj.org/toc/2029-4913https://doaj.org/toc/2029-4921 Today, the innovative activities of companies in new service development (NSD) have an undeniable contribution to the economic development of countries. Given the recent advances in the healthcare industry, the issue of NSD and performance management of firms operating in this industry has received special attention of researchers and decision makers. A review of previous research shows that on the one hand there is no agreement among experts on NSD performance measurement criteria and on the other hand there has been no systematic framework that can measure and manage firm performance in this area. The proposed framework should allow for interaction between different decision makers, considering multiple and sometimes conflicting criteria. In this regard, this paper aimed to provide a framework to assess the NSD performance in healthcare industry using multiple-criteria-decision-making methods. The proposed model consists of 17 different criteria that have been identified and finalized based on previous studies as well as experts’ opinions. Then, the indicators are classified with the help of experts in the form of a balanced scorecard model and presented as an initial model. Due to internal relationships between criteria, this model was evaluated using interpretive structural modelling and modelled at 5 different levels. Then, the analytic network process approach was applied to determine criteria weights. Finally, new service development performance in Moheb hospital was evaluated through the framework proposed here. Jalil Heidary DahooieNavid MohammadiIeva Meidutė-KavaliauskienėArūnė Binkytė-VėlienėVilnius Gediminas Technical Universityarticlenew service developmentperformance evaluationANPISMhealthcare industryEconomic growth, development, planningHD72-88BusinessHF5001-6182ENTechnological and Economic Development of Economy, Vol 27, Iss 6 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	new service development performance evaluation ANP ISM healthcare industry Economic growth, development, planning HD72-88 Business HF5001-6182
spellingShingle	new service development performance evaluation ANP ISM healthcare industry Economic growth, development, planning HD72-88 Business HF5001-6182 Jalil Heidary Dahooie Navid Mohammadi Ieva Meidutė-Kavaliauskienė Arūnė Binkytė-Vėlienė A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
description	Today, the innovative activities of companies in new service development (NSD) have an undeniable contribution to the economic development of countries. Given the recent advances in the healthcare industry, the issue of NSD and performance management of firms operating in this industry has received special attention of researchers and decision makers. A review of previous research shows that on the one hand there is no agreement among experts on NSD performance measurement criteria and on the other hand there has been no systematic framework that can measure and manage firm performance in this area. The proposed framework should allow for interaction between different decision makers, considering multiple and sometimes conflicting criteria. In this regard, this paper aimed to provide a framework to assess the NSD performance in healthcare industry using multiple-criteria-decision-making methods. The proposed model consists of 17 different criteria that have been identified and finalized based on previous studies as well as experts’ opinions. Then, the indicators are classified with the help of experts in the form of a balanced scorecard model and presented as an initial model. Due to internal relationships between criteria, this model was evaluated using interpretive structural modelling and modelled at 5 different levels. Then, the analytic network process approach was applied to determine criteria weights. Finally, new service development performance in Moheb hospital was evaluated through the framework proposed here.
format	article
author	Jalil Heidary Dahooie Navid Mohammadi Ieva Meidutė-Kavaliauskienė Arūnė Binkytė-Vėlienė
author_facet	Jalil Heidary Dahooie Navid Mohammadi Ieva Meidutė-Kavaliauskienė Arūnė Binkytė-Vėlienė
author_sort	Jalil Heidary Dahooie
title	A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
title_short	A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
title_full	A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
title_fullStr	A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
title_full_unstemmed	A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP
title_sort	novel performance evaluation framework for new service development in the healthcare industry using hybrid ism and anp
publisher	Vilnius Gediminas Technical University
publishDate	2021
url	https://doaj.org/article/8e21d5d8fe4e4f0f84a24926e9ac811f
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A novel performance evaluation framework for new service development in the healthcare industry using hybrid ISM and ANP

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