Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic

<i>Aim:</i> An online survey was proposed to the health workers of a public hospital of an Italian northern city. This was done with the aim of assessing the unmet needs of a special population under strain (the health carers) due to the fight against the coronavirus disease 19 (COVID-19...

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Autores principales: Diego De Leo, Maria Maddalena Martucci, Antonello Grossi, Francesca Siviero, Silvia Vicentini, Carolina Romascu, Arianna Mercurio, Martina Battaglia, Noemi Tribbia
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Lenguaje:EN
Publicado: MDPI AG 2021
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Acceso en línea:https://doaj.org/article/8e49b8ac7de945afa1835869bc62507d
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spelling oai:doaj.org-article:8e49b8ac7de945afa1835869bc62507d2021-11-11T16:30:21ZCaring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic10.3390/ijerph1821113861660-46011661-7827https://doaj.org/article/8e49b8ac7de945afa1835869bc62507d2021-10-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/21/11386https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601<i>Aim:</i> An online survey was proposed to the health workers of a public hospital of an Italian northern city. This was done with the aim of assessing the unmet needs of a special population under strain (the health carers) due to the fight against the coronavirus disease 19 (COVID-19). <i>Results:</i> By answering the survey, five hundred and nine people provided their observations, complaints and suggestions. This qualitative material was organised into three main areas: (1) relationship with the health organization management; (2) needs of the health workers; and (3) perceived consequences of the pandemic. <i>Discussion:</i> Overall, respondents expressed dissatisfaction for the unpreparedness of their health units and the confusion created by frequent changes in operational guidelines. Many participants felt abandoned, unheard and unprotected by the health organization, whilst the psychological support service formally set up by the hospital for its health workers was grossly under-utilised. Instead, support from colleagues and family constituted the main protective factor to counteract negative emotions. Restrictions in social contacts and recreational opportunities were frequently mentioned. Several respondents reported a sense of pride for their work and commitment; many others saw in the pandemic an opportunity for personal growth and better focus on important life values, like family and solidarity.Diego De LeoMaria Maddalena MartucciAntonello GrossiFrancesca SivieroSilvia VicentiniCarolina RomascuArianna MercurioMartina BattagliaNoemi TribbiaMDPI AGarticleCOVID-19online surveyhealth workersunmet needsqualitative analysisMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11386, p 11386 (2021)
institution DOAJ
collection DOAJ
language EN
topic COVID-19
online survey
health workers
unmet needs
qualitative analysis
Medicine
R
spellingShingle COVID-19
online survey
health workers
unmet needs
qualitative analysis
Medicine
R
Diego De Leo
Maria Maddalena Martucci
Antonello Grossi
Francesca Siviero
Silvia Vicentini
Carolina Romascu
Arianna Mercurio
Martina Battaglia
Noemi Tribbia
Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
description <i>Aim:</i> An online survey was proposed to the health workers of a public hospital of an Italian northern city. This was done with the aim of assessing the unmet needs of a special population under strain (the health carers) due to the fight against the coronavirus disease 19 (COVID-19). <i>Results:</i> By answering the survey, five hundred and nine people provided their observations, complaints and suggestions. This qualitative material was organised into three main areas: (1) relationship with the health organization management; (2) needs of the health workers; and (3) perceived consequences of the pandemic. <i>Discussion:</i> Overall, respondents expressed dissatisfaction for the unpreparedness of their health units and the confusion created by frequent changes in operational guidelines. Many participants felt abandoned, unheard and unprotected by the health organization, whilst the psychological support service formally set up by the hospital for its health workers was grossly under-utilised. Instead, support from colleagues and family constituted the main protective factor to counteract negative emotions. Restrictions in social contacts and recreational opportunities were frequently mentioned. Several respondents reported a sense of pride for their work and commitment; many others saw in the pandemic an opportunity for personal growth and better focus on important life values, like family and solidarity.
format article
author Diego De Leo
Maria Maddalena Martucci
Antonello Grossi
Francesca Siviero
Silvia Vicentini
Carolina Romascu
Arianna Mercurio
Martina Battaglia
Noemi Tribbia
author_facet Diego De Leo
Maria Maddalena Martucci
Antonello Grossi
Francesca Siviero
Silvia Vicentini
Carolina Romascu
Arianna Mercurio
Martina Battaglia
Noemi Tribbia
author_sort Diego De Leo
title Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
title_short Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
title_full Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
title_fullStr Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
title_full_unstemmed Caring for Caregivers: Italian Health Care Workers’ Needs during the COVID-19 Pandemic
title_sort caring for caregivers: italian health care workers’ needs during the covid-19 pandemic
publisher MDPI AG
publishDate 2021
url https://doaj.org/article/8e49b8ac7de945afa1835869bc62507d
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