To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance

In the context of the COVID-19 pandemic, digital contact tracing has been developed and promoted in many countries as a valuable tool to help the fight against the virus, allowing health authorities to react quickly and limit contagion. Very often, however, these tracing apps have faced public resis...

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Autores principales:	Anita Lavorgna, Pamela Ugwudike, Leslie Carr, Yadira Sanchez Benitez, Gopala Sasie Rekha
Formato:	article
Lenguaje:	EN
Publicado:	Queensland University of Technology 2021
Materias:	covid-19 tracing app algorithm aversion user experience public compliance data-driven surveillance Law in general. Comparative and uniform law. Jurisprudence K1-7720
Acceso en línea:	https://doaj.org/article/8f05fd3bf9d9417e9aef50f7a7dd62e6
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spelling	oai:doaj.org-article:8f05fd3bf9d9417e9aef50f7a7dd62e62021-11-08T01:48:43ZTo App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance2652-407410.5204/lthj.2012https://doaj.org/article/8f05fd3bf9d9417e9aef50f7a7dd62e62021-11-01T00:00:00Zhttps://lthj.qut.edu.au/article/view/2012https://doaj.org/toc/2652-4074In the context of the COVID-19 pandemic, digital contact tracing has been developed and promoted in many countries as a valuable tool to help the fight against the virus, allowing health authorities to react quickly and limit contagion. Very often, however, these tracing apps have faced public resistance, making their use relatively sparse and ineffective. Our study relies on an interdisciplinary approach that brings together criminological and computational expertise to consider the key social dynamics underlying people’s resistance to using the NHS contact-tracing app in England and Wales. The present study analyses a large Twitter dataset to investigate interactions between relevant user accounts and identify the main narrative frames (lack of trust and negative liberties) and mechanisms (polluted information, conspiratorial thinking and reactance) to explain resistance towards use of the NHS contact-tracing app. Our study builds on concepts of User eXperience (UX) and algorithm aversion and demonstrates the relevance of these elements to the key criminological problem of resistance to official technologies.Anita LavorgnaPamela UgwudikeLeslie CarrYadira Sanchez BenitezGopala Sasie RekhaQueensland University of Technologyarticlecovid-19tracing appalgorithm aversionuser experiencepublic compliancedata-driven surveillanceLaw in general. Comparative and uniform law. JurisprudenceK1-7720ENLaw, Technology and Humans, Vol 3, Iss 2, Pp 28-45 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	covid-19 tracing app algorithm aversion user experience public compliance data-driven surveillance Law in general. Comparative and uniform law. Jurisprudence K1-7720
spellingShingle	covid-19 tracing app algorithm aversion user experience public compliance data-driven surveillance Law in general. Comparative and uniform law. Jurisprudence K1-7720 Anita Lavorgna Pamela Ugwudike Leslie Carr Yadira Sanchez Benitez Gopala Sasie Rekha To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
description	In the context of the COVID-19 pandemic, digital contact tracing has been developed and promoted in many countries as a valuable tool to help the fight against the virus, allowing health authorities to react quickly and limit contagion. Very often, however, these tracing apps have faced public resistance, making their use relatively sparse and ineffective. Our study relies on an interdisciplinary approach that brings together criminological and computational expertise to consider the key social dynamics underlying people’s resistance to using the NHS contact-tracing app in England and Wales. The present study analyses a large Twitter dataset to investigate interactions between relevant user accounts and identify the main narrative frames (lack of trust and negative liberties) and mechanisms (polluted information, conspiratorial thinking and reactance) to explain resistance towards use of the NHS contact-tracing app. Our study builds on concepts of User eXperience (UX) and algorithm aversion and demonstrates the relevance of these elements to the key criminological problem of resistance to official technologies.
format	article
author	Anita Lavorgna Pamela Ugwudike Leslie Carr Yadira Sanchez Benitez Gopala Sasie Rekha
author_facet	Anita Lavorgna Pamela Ugwudike Leslie Carr Yadira Sanchez Benitez Gopala Sasie Rekha
author_sort	Anita Lavorgna
title	To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
title_short	To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
title_full	To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
title_fullStr	To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
title_full_unstemmed	To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance
title_sort	to app or not to app? understanding public resistance to covid-19 digital contact tracing and its criminological relevance
publisher	Queensland University of Technology
publishDate	2021
url	https://doaj.org/article/8f05fd3bf9d9417e9aef50f7a7dd62e6
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To App or Not to App? Understanding Public Resistance to COVID-19 Digital Contact Tracing and its Criminological Relevance

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