The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement

The need to improve a healthcare system that too frequently fails to deliver benefits of care, even resulting in harm to patients, has been well established. The resulting era of quality improvement has aimed to improve the delivery of care by increasing quality while reducing cost. One approach to...

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Autores principales:	Alison Tothy, Sunitha Sastry, Heather Limper, Paul Suett, Mary Kate Springman, Susan Murphy
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	patient experience patient engagement value stream mapping quality improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/8ff670d58223444182e73a9072390c78
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spelling	oai:doaj.org-article:8ff670d58223444182e73a9072390c782021-11-15T04:21:57ZThe evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement2372-0247https://doaj.org/article/8ff670d58223444182e73a9072390c782017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/16https://doaj.org/toc/2372-0247The need to improve a healthcare system that too frequently fails to deliver benefits of care, even resulting in harm to patients, has been well established. The resulting era of quality improvement has aimed to improve the delivery of care by increasing quality while reducing cost. One approach to improving how healthcare is delivered is the application of Lean management strategies. Despite widespread investment in Lean approaches to improve healthcare delivery, evidence supports a deficiency of this approach to improve patient satisfaction with care. Identifiable operational tension between quality improvement efforts designed to streamline care processes and those targeting improvement of the patient care experience existed. We set out to address this deficiency by embedding the patient experience into improvement efforts through the introduction of a patient-centric value stream mapping approach.Alison TothySunitha SastryHeather LimperPaul SuettMary Kate SpringmanSusan MurphyThe Beryl Institutearticlepatient experiencepatient engagementvalue stream mappingquality improvementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement value stream mapping quality improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement value stream mapping quality improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Alison Tothy Sunitha Sastry Heather Limper Paul Suett Mary Kate Springman Susan Murphy The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
description	The need to improve a healthcare system that too frequently fails to deliver benefits of care, even resulting in harm to patients, has been well established. The resulting era of quality improvement has aimed to improve the delivery of care by increasing quality while reducing cost. One approach to improving how healthcare is delivered is the application of Lean management strategies. Despite widespread investment in Lean approaches to improve healthcare delivery, evidence supports a deficiency of this approach to improve patient satisfaction with care. Identifiable operational tension between quality improvement efforts designed to streamline care processes and those targeting improvement of the patient care experience existed. We set out to address this deficiency by embedding the patient experience into improvement efforts through the introduction of a patient-centric value stream mapping approach.
format	article
author	Alison Tothy Sunitha Sastry Heather Limper Paul Suett Mary Kate Springman Susan Murphy
author_facet	Alison Tothy Sunitha Sastry Heather Limper Paul Suett Mary Kate Springman Susan Murphy
author_sort	Alison Tothy
title	The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
title_short	The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
title_full	The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
title_fullStr	The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
title_full_unstemmed	The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
title_sort	evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/8ff670d58223444182e73a9072390c78
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The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement

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