Elevating the discourse on experience in healthcare’s uncertain times

Over the last five years, we have been inspired by the breadth of contributions that have helped shape the experience landscape through PXJ as well as the reach that the conversation on patient experience has had. Both the authors and readers of PXJ reinforce that the conversation on patient experie...

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Autor principal:	Jason Wolf
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	healthcare patient experience humanity caring well-being consumerism culture Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/91ed76dab4b9421596b1c8c3e576f07f
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id	oai:doaj.org-article:91ed76dab4b9421596b1c8c3e576f07f
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spelling	oai:doaj.org-article:91ed76dab4b9421596b1c8c3e576f07f2021-11-15T04:26:00ZElevating the discourse on experience in healthcare’s uncertain times2372-0247https://doaj.org/article/91ed76dab4b9421596b1c8c3e576f07f2018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/1https://doaj.org/toc/2372-0247Over the last five years, we have been inspired by the breadth of contributions that have helped shape the experience landscape through PXJ as well as the reach that the conversation on patient experience has had. Both the authors and readers of PXJ reinforce that the conversation on patient experience and the human experience in healthcare is not one dominated by national intent or even policy. While for some motivation has come in some part from mandated action, for most tackling this idea in healthcare is it grounded in two core realities. The first, in healthcare at its core we remain committed to ensuring the best for those we serve as active and engaged people, not simply as passive participants in care. This requires a different way of thinking and doing than a simple model for throughput or a checklist mentality. The complexity of the humanity at the heart of healthcare perhaps is also its greatest strength. In acknowledging the humanity of healthcare, we breathe life into our organizations, we excavate lost purpose in burned out and fatigued practitioners and we give permission to connect with others. This connection is not simply in the buildings we find ourselves, but it is our humanity that links us across communities and countries, continents and oceans. This connection and the conversation that supports it will forever be the grounds on which healthcare will ultimately succeed, it is the foundation on which we can and must elevate the discourse on experience.Jason WolfThe Beryl Institutearticlehealthcarepatient experiencehumanitycaringwell-beingconsumerismcultureMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	healthcare patient experience humanity caring well-being consumerism culture Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	healthcare patient experience humanity caring well-being consumerism culture Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jason Wolf Elevating the discourse on experience in healthcare’s uncertain times
description	Over the last five years, we have been inspired by the breadth of contributions that have helped shape the experience landscape through PXJ as well as the reach that the conversation on patient experience has had. Both the authors and readers of PXJ reinforce that the conversation on patient experience and the human experience in healthcare is not one dominated by national intent or even policy. While for some motivation has come in some part from mandated action, for most tackling this idea in healthcare is it grounded in two core realities. The first, in healthcare at its core we remain committed to ensuring the best for those we serve as active and engaged people, not simply as passive participants in care. This requires a different way of thinking and doing than a simple model for throughput or a checklist mentality. The complexity of the humanity at the heart of healthcare perhaps is also its greatest strength. In acknowledging the humanity of healthcare, we breathe life into our organizations, we excavate lost purpose in burned out and fatigued practitioners and we give permission to connect with others. This connection is not simply in the buildings we find ourselves, but it is our humanity that links us across communities and countries, continents and oceans. This connection and the conversation that supports it will forever be the grounds on which healthcare will ultimately succeed, it is the foundation on which we can and must elevate the discourse on experience.
format	article
author	Jason Wolf
author_facet	Jason Wolf
author_sort	Jason Wolf
title	Elevating the discourse on experience in healthcare’s uncertain times
title_short	Elevating the discourse on experience in healthcare’s uncertain times
title_full	Elevating the discourse on experience in healthcare’s uncertain times
title_fullStr	Elevating the discourse on experience in healthcare’s uncertain times
title_full_unstemmed	Elevating the discourse on experience in healthcare’s uncertain times
title_sort	elevating the discourse on experience in healthcare’s uncertain times
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/91ed76dab4b9421596b1c8c3e576f07f
work_keys_str_mv	AT jasonwolf elevatingthediscourseonexperienceinhealthcaresuncertaintimes
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Elevating the discourse on experience in healthcare’s uncertain times

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