Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading

As society ages and mobile technology develops, the percentage of middle-aged and older adults using a smart phone for mobile reading is increasing. However, existing mobile reading apps have not been designed with middle-aged and older users in mind. This study investigated 14 mobile reading apps t...

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Autores principales:	Hsin-Hung Ho, Sy-Yi Tzeng
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Population aging Mobile reading User interface Kano model Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
Acceso en línea:	https://doaj.org/article/9224f71d54f44060b1530586509ff0cc
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spelling	oai:doaj.org-article:9224f71d54f44060b1530586509ff0cc2021-12-01T05:03:53ZUsing the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading2451-958810.1016/j.chbr.2021.100074https://doaj.org/article/9224f71d54f44060b1530586509ff0cc2021-01-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2451958821000221https://doaj.org/toc/2451-9588As society ages and mobile technology develops, the percentage of middle-aged and older adults using a smart phone for mobile reading is increasing. However, existing mobile reading apps have not been designed with middle-aged and older users in mind. This study investigated 14 mobile reading apps targeting users in Taiwan and evaluated middle-aged and older adults’ needs for user interfaces. Usability interface comprises the aspects of font style, navigation, page turning, and text to speech, whereas ease-of-understanding interface comprises the aspects of infographics, category, and item information. This study designed a questionnaire and obtained 187 valid responses from middle-aged and older adults. The Kano model was used to analyze the participants’ needs. Research results indicated that font style was the only one-dimensional attribute, whereas the remaining interfaces were attractive attributes. The participants reported that the two design interfaces of font style list and adjustable line spacing button met their aging visual needs. This study also found that Line Today and Facebook were the most popular reading apps for middle-aged and older adults in Taiwan. Although the platforms’ interfaces did not completely meet the preferences of most middle-aged and older adults, using these interfaces provided a pleasant experience for them.Hsin-Hung HoSy-Yi TzengElsevierarticlePopulation agingMobile readingUser interfaceKano modelElectronic computers. Computer scienceQA75.5-76.95PsychologyBF1-990ENComputers in Human Behavior Reports, Vol 3, Iss , Pp 100074- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Population aging Mobile reading User interface Kano model Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
spellingShingle	Population aging Mobile reading User interface Kano model Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990 Hsin-Hung Ho Sy-Yi Tzeng Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
description	As society ages and mobile technology develops, the percentage of middle-aged and older adults using a smart phone for mobile reading is increasing. However, existing mobile reading apps have not been designed with middle-aged and older users in mind. This study investigated 14 mobile reading apps targeting users in Taiwan and evaluated middle-aged and older adults’ needs for user interfaces. Usability interface comprises the aspects of font style, navigation, page turning, and text to speech, whereas ease-of-understanding interface comprises the aspects of infographics, category, and item information. This study designed a questionnaire and obtained 187 valid responses from middle-aged and older adults. The Kano model was used to analyze the participants’ needs. Research results indicated that font style was the only one-dimensional attribute, whereas the remaining interfaces were attractive attributes. The participants reported that the two design interfaces of font style list and adjustable line spacing button met their aging visual needs. This study also found that Line Today and Facebook were the most popular reading apps for middle-aged and older adults in Taiwan. Although the platforms’ interfaces did not completely meet the preferences of most middle-aged and older adults, using these interfaces provided a pleasant experience for them.
format	article
author	Hsin-Hung Ho Sy-Yi Tzeng
author_facet	Hsin-Hung Ho Sy-Yi Tzeng
author_sort	Hsin-Hung Ho
title	Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
title_short	Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
title_full	Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
title_fullStr	Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
title_full_unstemmed	Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
title_sort	using the kano model to analyze the user interface needs of middle-aged and older adults in mobile reading
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/9224f71d54f44060b1530586509ff0cc
work_keys_str_mv	AT hsinhungho usingthekanomodeltoanalyzetheuserinterfaceneedsofmiddleagedandolderadultsinmobilereading AT syyitzeng usingthekanomodeltoanalyzetheuserinterfaceneedsofmiddleagedandolderadultsinmobilereading
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Using the Kano model to analyze the user interface needs of middle-aged and older adults in mobile reading

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