Rapport building and witness memory: Actions may 'speak' louder than words.

Building rapport during police interviews is argued as important for improving on the completeness and accuracy of information provided by witnesses and victims. However, little experimental research has clearly operationalised rapport and investigated the impact of rapport behaviours on episodic me...

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Autores principales:	Zacharia Nahouli, Coral J Dando, Jay-Marie Mackenzie, Andreas Aresti
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/92a013068ba34e64ad3dd236f8778993
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id	oai:doaj.org-article:92a013068ba34e64ad3dd236f8778993
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spelling	oai:doaj.org-article:92a013068ba34e64ad3dd236f87789932021-12-02T20:18:10ZRapport building and witness memory: Actions may 'speak' louder than words.1932-620310.1371/journal.pone.0256084https://doaj.org/article/92a013068ba34e64ad3dd236f87789932021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0256084https://doaj.org/toc/1932-6203Building rapport during police interviews is argued as important for improving on the completeness and accuracy of information provided by witnesses and victims. However, little experimental research has clearly operationalised rapport and investigated the impact of rapport behaviours on episodic memory. Eighty adults watched a video of a mock crime event and 24-hours later were randomly allocated to an interview condition where verbal and/or behavioural (non-verbal) rapport techniques were manipulated. Memorial performance measures revealed significantly more correct information, without a concomitant increase in errors, was elicited when behavioural rapport was present, a superiority effect found in both the free and probed recall phase of interviews. The presence of verbal rapport was found to reduce recall accuracy in the free recall phase of interviews. Post-interview feedback revealed significant multivariate effects for the presence of behavioural (only) rapport and combined (behavioural + verbal) rapport. Participants rated their interview experience far more positively when these types of rapport were present compared to when verbal (only) rapport or no rapport was present. These findings add weight to the importance of rapport in supporting eyewitness cognition, highlighting the potential consequences of impoverished social behaviours for building rapport during dyadic interactions, suggesting 'doing' rather than simply 'saying' may be more beneficial.Zacharia NahouliCoral J DandoJay-Marie MackenzieAndreas ArestiPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 8, p e0256084 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Zacharia Nahouli Coral J Dando Jay-Marie Mackenzie Andreas Aresti Rapport building and witness memory: Actions may 'speak' louder than words.
description	Building rapport during police interviews is argued as important for improving on the completeness and accuracy of information provided by witnesses and victims. However, little experimental research has clearly operationalised rapport and investigated the impact of rapport behaviours on episodic memory. Eighty adults watched a video of a mock crime event and 24-hours later were randomly allocated to an interview condition where verbal and/or behavioural (non-verbal) rapport techniques were manipulated. Memorial performance measures revealed significantly more correct information, without a concomitant increase in errors, was elicited when behavioural rapport was present, a superiority effect found in both the free and probed recall phase of interviews. The presence of verbal rapport was found to reduce recall accuracy in the free recall phase of interviews. Post-interview feedback revealed significant multivariate effects for the presence of behavioural (only) rapport and combined (behavioural + verbal) rapport. Participants rated their interview experience far more positively when these types of rapport were present compared to when verbal (only) rapport or no rapport was present. These findings add weight to the importance of rapport in supporting eyewitness cognition, highlighting the potential consequences of impoverished social behaviours for building rapport during dyadic interactions, suggesting 'doing' rather than simply 'saying' may be more beneficial.
format	article
author	Zacharia Nahouli Coral J Dando Jay-Marie Mackenzie Andreas Aresti
author_facet	Zacharia Nahouli Coral J Dando Jay-Marie Mackenzie Andreas Aresti
author_sort	Zacharia Nahouli
title	Rapport building and witness memory: Actions may 'speak' louder than words.
title_short	Rapport building and witness memory: Actions may 'speak' louder than words.
title_full	Rapport building and witness memory: Actions may 'speak' louder than words.
title_fullStr	Rapport building and witness memory: Actions may 'speak' louder than words.
title_full_unstemmed	Rapport building and witness memory: Actions may 'speak' louder than words.
title_sort	rapport building and witness memory: actions may 'speak' louder than words.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/92a013068ba34e64ad3dd236f8778993
work_keys_str_mv	AT zacharianahouli rapportbuildingandwitnessmemoryactionsmayspeaklouderthanwords AT coraljdando rapportbuildingandwitnessmemoryactionsmayspeaklouderthanwords AT jaymariemackenzie rapportbuildingandwitnessmemoryactionsmayspeaklouderthanwords AT andreasaresti rapportbuildingandwitnessmemoryactionsmayspeaklouderthanwords
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Rapport building and witness memory: Actions may 'speak' louder than words.

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