Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta

Background: Nursing care quality as an indicator for the quality of health care is one of the determining factors for health care institutions image. Nurse is the profession with the highest number, at the front line and closest to the suffering and illness of patients and families. One of the indic...

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Autores principales:	Aan Devianto, Catur Budi Susilo, Lina Eka Wati
Formato:	article
Lenguaje:	ID
Publicado:	LPPM STIKES Guna Bangsa Yogyakarta 2016
Materias:	nursing care quality patient satisfaction level Medicine R
Acceso en línea:	https://doaj.org/article/930a478841ee430080b446aa2b97833a
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spelling	oai:doaj.org-article:930a478841ee430080b446aa2b97833a2021-11-12T14:07:31ZCorrelation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta2355-88572407-637610.30590/vol3-no2-p85-91https://doaj.org/article/930a478841ee430080b446aa2b97833a2016-07-01T00:00:00Zhttps://journal.gunabangsa.ac.id/index.php/joh/article/view/69https://doaj.org/toc/2355-8857https://doaj.org/toc/2407-6376Background: Nursing care quality as an indicator for the quality of health care is one of the determining factors for health care institutions image. Nurse is the profession with the highest number, at the front line and closest to the suffering and illness of patients and families. One of the indicators of nursing care quality is whether the nurses give satisfying services to patients or not. Objective: The goal of this research is to find out correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta. Methodology: The type of this research is descriptive analytic non experimental; which used cross sectional approach. The technique for collecting sample was proportionate stratified random sampling; with 100 outpatients in Rumah Sakit JIH Yogyakarta as the respondents. The collecting sample used questionnaire while the analyzing used Rank Spearman Correlation. Result: The results of this research are (1) nursing care quality in Rumah Sakit JIH Yogyakarta are 45% good and 54% good enough, (2) patient satisfaction level in Rumah Sakit JIH Yogyakarta are 87% moderate level and 12% high level. The result for Rank Spearman is r account of 0,440; and it has probability of 0,000 (0,000 < 0,05). Hence, there is correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta with the result in moderate level. Conclusion: the correlation between nursing care quality with outpatient satisfaction level in Rumah Sakit JIH Yogyakarta is on moderate level.Aan DeviantoCatur Budi SusiloLina Eka WatiLPPM STIKES Guna Bangsa Yogyakartaarticlenursing care qualitypatient satisfaction levelMedicineRIDJournal of Health (JOH), Vol 3, Iss 2, Pp 85-91 (2016)
institution	DOAJ
collection	DOAJ
language	ID
topic	nursing care quality patient satisfaction level Medicine R
spellingShingle	nursing care quality patient satisfaction level Medicine R Aan Devianto Catur Budi Susilo Lina Eka Wati Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
description	Background: Nursing care quality as an indicator for the quality of health care is one of the determining factors for health care institutions image. Nurse is the profession with the highest number, at the front line and closest to the suffering and illness of patients and families. One of the indicators of nursing care quality is whether the nurses give satisfying services to patients or not. Objective: The goal of this research is to find out correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta. Methodology: The type of this research is descriptive analytic non experimental; which used cross sectional approach. The technique for collecting sample was proportionate stratified random sampling; with 100 outpatients in Rumah Sakit JIH Yogyakarta as the respondents. The collecting sample used questionnaire while the analyzing used Rank Spearman Correlation. Result: The results of this research are (1) nursing care quality in Rumah Sakit JIH Yogyakarta are 45% good and 54% good enough, (2) patient satisfaction level in Rumah Sakit JIH Yogyakarta are 87% moderate level and 12% high level. The result for Rank Spearman is r account of 0,440; and it has probability of 0,000 (0,000 < 0,05). Hence, there is correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta with the result in moderate level. Conclusion: the correlation between nursing care quality with outpatient satisfaction level in Rumah Sakit JIH Yogyakarta is on moderate level.
format	article
author	Aan Devianto Catur Budi Susilo Lina Eka Wati
author_facet	Aan Devianto Catur Budi Susilo Lina Eka Wati
author_sort	Aan Devianto
title	Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
title_short	Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
title_full	Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
title_fullStr	Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
title_full_unstemmed	Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta
title_sort	correlation between nursing care quality and patient satisfaction level in rumah sakit jih yogyakarta
publisher	LPPM STIKES Guna Bangsa Yogyakarta
publishDate	2016
url	https://doaj.org/article/930a478841ee430080b446aa2b97833a
work_keys_str_mv	AT aandevianto correlationbetweennursingcarequalityandpatientsatisfactionlevelinrumahsakitjihyogyakarta AT caturbudisusilo correlationbetweennursingcarequalityandpatientsatisfactionlevelinrumahsakitjihyogyakarta AT linaekawati correlationbetweennursingcarequalityandpatientsatisfactionlevelinrumahsakitjihyogyakarta
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Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta

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