Tourism, knowledge management and its processes

When it comes to knowledge management (KM), one of the ways to classify it is through its processes. When it comes to tourism, it is the sectors that reveal its practical development. At this juncture, this article aims to analyze which are the tourism sectors that are considering KM in their r...

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Autores principales:	Marcelo Henrique Otowicz, Leonardo Lincoln Leite de Lacerda, Luana Emmendoerfer, Alexandre Augusto Biz
Formato:	article
Lenguaje:	EN ES PT
Publicado:	Associação Nacional de Pós-Graduação em Turismo 2021
Materias:	Knowledge management Tourism Integrative review Knowledge sharing Tacit knowledge. Geography. Anthropology. Recreation G Recreation. Leisure GV1-1860
Acceso en línea:	https://doaj.org/article/934f6c2859b24012bc5f65803c818b9b
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id	oai:doaj.org-article:934f6c2859b24012bc5f65803c818b9b
record_format	dspace
spelling	oai:doaj.org-article:934f6c2859b24012bc5f65803c818b9b2021-11-18T02:48:58ZTourism, knowledge management and its processes10.7784/rbtur.v16.23681982-6125https://doaj.org/article/934f6c2859b24012bc5f65803c818b9b2021-11-01T00:00:00Zhttps://rbtur.org.br/rbtur/article/view/2368https://doaj.org/toc/1982-6125 When it comes to knowledge management (KM), one of the ways to classify it is through its processes. When it comes to tourism, it is the sectors that reveal its practical development. At this juncture, this article aims to analyze which are the tourism sectors that are considering KM in their research, as well as which KM processes are most used in tourism studies. To this end, this research is supported by an integrative literature review and follows the guidelines of the PRISMA recommendation. Due to the research protocol established and using the Scopus and Web of Science databases, an initial sample of 376 articles was obtained, of which 107 met the eligibility criteria. The research results are: (1) the most representative sectors are macro tourism and the accommodation services segment; (2) there is an emphasis on knowledge sharing and transfer processes, which are KM concerns also in other areas; (3) the researches highlight tacit knowledge, given its management complexity and the competitive differential it supports; (4) the researches on KM in tourism received criticism for low quality, complexity of scientific language, or disconnection with the managers and operators in the private and public sectors. Marcelo Henrique OtowiczLeonardo Lincoln Leite de LacerdaLuana EmmendoerferAlexandre Augusto BizAssociação Nacional de Pós-Graduação em TurismoarticleKnowledge managementTourismIntegrative reviewKnowledge sharingTacit knowledge.Geography. Anthropology. RecreationGRecreation. LeisureGV1-1860ENESPTRevista Brasileira de Pesquisa em Turismo, Vol 16 (2021)
institution	DOAJ
collection	DOAJ
language	EN ES PT
topic	Knowledge management Tourism Integrative review Knowledge sharing Tacit knowledge. Geography. Anthropology. Recreation G Recreation. Leisure GV1-1860
spellingShingle	Knowledge management Tourism Integrative review Knowledge sharing Tacit knowledge. Geography. Anthropology. Recreation G Recreation. Leisure GV1-1860 Marcelo Henrique Otowicz Leonardo Lincoln Leite de Lacerda Luana Emmendoerfer Alexandre Augusto Biz Tourism, knowledge management and its processes
description	When it comes to knowledge management (KM), one of the ways to classify it is through its processes. When it comes to tourism, it is the sectors that reveal its practical development. At this juncture, this article aims to analyze which are the tourism sectors that are considering KM in their research, as well as which KM processes are most used in tourism studies. To this end, this research is supported by an integrative literature review and follows the guidelines of the PRISMA recommendation. Due to the research protocol established and using the Scopus and Web of Science databases, an initial sample of 376 articles was obtained, of which 107 met the eligibility criteria. The research results are: (1) the most representative sectors are macro tourism and the accommodation services segment; (2) there is an emphasis on knowledge sharing and transfer processes, which are KM concerns also in other areas; (3) the researches highlight tacit knowledge, given its management complexity and the competitive differential it supports; (4) the researches on KM in tourism received criticism for low quality, complexity of scientific language, or disconnection with the managers and operators in the private and public sectors.
format	article
author	Marcelo Henrique Otowicz Leonardo Lincoln Leite de Lacerda Luana Emmendoerfer Alexandre Augusto Biz
author_facet	Marcelo Henrique Otowicz Leonardo Lincoln Leite de Lacerda Luana Emmendoerfer Alexandre Augusto Biz
author_sort	Marcelo Henrique Otowicz
title	Tourism, knowledge management and its processes
title_short	Tourism, knowledge management and its processes
title_full	Tourism, knowledge management and its processes
title_fullStr	Tourism, knowledge management and its processes
title_full_unstemmed	Tourism, knowledge management and its processes
title_sort	tourism, knowledge management and its processes
publisher	Associação Nacional de Pós-Graduação em Turismo
publishDate	2021
url	https://doaj.org/article/934f6c2859b24012bc5f65803c818b9b
work_keys_str_mv	AT marcelohenriqueotowicz tourismknowledgemanagementanditsprocesses AT leonardolincolnleitedelacerda tourismknowledgemanagementanditsprocesses AT luanaemmendoerfer tourismknowledgemanagementanditsprocesses AT alexandreaugustobiz tourismknowledgemanagementanditsprocesses
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Tourism, knowledge management and its processes

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