Cross-cultural features of tour groups service from Sri Lanka

An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differen...

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Autores principales:	N. A. Zamyatina, A. V. Zbarskaya, Yu. O. Tsunaeva
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2019
Materias:	tourist destination image tourism tourist service tourist behaviour tourists from sri lanka Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/9373d803a8cc454aaf91053f6b7f16a0
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id	oai:doaj.org-article:9373d803a8cc454aaf91053f6b7f16a0
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spelling	oai:doaj.org-article:9373d803a8cc454aaf91053f6b7f16a02021-12-03T07:43:29ZCross-cultural features of tour groups service from Sri Lanka1816-42772686-841510.26425/1816-4277-2019-8-83-89https://doaj.org/article/9373d803a8cc454aaf91053f6b7f16a02019-09-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/1669https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered.N. A. ZamyatinaA. V. ZbarskayaYu. O. TsunaevaPublishing House of the State University of Managementarticletourist destination imagetourismtourist servicetourist behaviourtourists from sri lankaSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 8, Pp 83-89 (2019)
institution	DOAJ
collection	DOAJ
language	RU
topic	tourist destination image tourism tourist service tourist behaviour tourists from sri lanka Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	tourist destination image tourism tourist service tourist behaviour tourists from sri lanka Sociology (General) HM401-1281 Economics as a science HB71-74 N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva Cross-cultural features of tour groups service from Sri Lanka
description	An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered.
format	article
author	N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva
author_facet	N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva
author_sort	N. A. Zamyatina
title	Cross-cultural features of tour groups service from Sri Lanka
title_short	Cross-cultural features of tour groups service from Sri Lanka
title_full	Cross-cultural features of tour groups service from Sri Lanka
title_fullStr	Cross-cultural features of tour groups service from Sri Lanka
title_full_unstemmed	Cross-cultural features of tour groups service from Sri Lanka
title_sort	cross-cultural features of tour groups service from sri lanka
publisher	Publishing House of the State University of Management
publishDate	2019
url	https://doaj.org/article/9373d803a8cc454aaf91053f6b7f16a0
work_keys_str_mv	AT nazamyatina crossculturalfeaturesoftourgroupsservicefromsrilanka AT avzbarskaya crossculturalfeaturesoftourgroupsservicefromsrilanka AT yuotsunaeva crossculturalfeaturesoftourgroupsservicefromsrilanka
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Cross-cultural features of tour groups service from Sri Lanka

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