Cognitive plausibility in voice-based AI health counselors

Abstract Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors fo...

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Autores principales:	Thomas Kannampallil, Joshua M. Smyth, Steve Jones, Philip R. O. Payne, Jun Ma
Formato:	article
Lenguaje:	EN
Publicado:	Nature Portfolio 2020
Materias:	Computer applications to medicine. Medical informatics R858-859.7
Acceso en línea:	https://doaj.org/article/93e1759dc556484dbc73fa59b5836f7b
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spelling	oai:doaj.org-article:93e1759dc556484dbc73fa59b5836f7b2021-12-02T15:55:22ZCognitive plausibility in voice-based AI health counselors10.1038/s41746-020-0278-72398-6352https://doaj.org/article/93e1759dc556484dbc73fa59b5836f7b2020-05-01T00:00:00Zhttps://doi.org/10.1038/s41746-020-0278-7https://doaj.org/toc/2398-6352Abstract Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors for mental health and well-being. However, in spite of its promise, building realistic virtual counselors to achieve higher-order maturity levels beyond task-based interactions presents considerable conceptual and pragmatic challenges. We describe one such conceptual challenge—cognitive plausibility, defined as the ability of virtual counselors to emulate the human cognitive system by simulating how a skill or function is accomplished. An important cognitive plausibility consideration for voice-based agents is its ability to engage in meaningful and seamless interactive communication. Drawing on a broad interdisciplinary research literature and based on our experiences with developing two voice-based (voice-only) prototypes that are in the early phases of testing, we articulate two conceptual considerations for their design and use—conceptualizing voice-based virtual counselors as communicative agents and establishing virtual co-presence. We discuss why these conceptual considerations are important and how it can lead to the development of voice-based counselors for real-world use.Thomas KannampallilJoshua M. SmythSteve JonesPhilip R. O. PayneJun MaNature PortfolioarticleComputer applications to medicine. Medical informaticsR858-859.7ENnpj Digital Medicine, Vol 3, Iss 1, Pp 1-4 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Computer applications to medicine. Medical informatics R858-859.7
spellingShingle	Computer applications to medicine. Medical informatics R858-859.7 Thomas Kannampallil Joshua M. Smyth Steve Jones Philip R. O. Payne Jun Ma Cognitive plausibility in voice-based AI health counselors
description	Abstract Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors for mental health and well-being. However, in spite of its promise, building realistic virtual counselors to achieve higher-order maturity levels beyond task-based interactions presents considerable conceptual and pragmatic challenges. We describe one such conceptual challenge—cognitive plausibility, defined as the ability of virtual counselors to emulate the human cognitive system by simulating how a skill or function is accomplished. An important cognitive plausibility consideration for voice-based agents is its ability to engage in meaningful and seamless interactive communication. Drawing on a broad interdisciplinary research literature and based on our experiences with developing two voice-based (voice-only) prototypes that are in the early phases of testing, we articulate two conceptual considerations for their design and use—conceptualizing voice-based virtual counselors as communicative agents and establishing virtual co-presence. We discuss why these conceptual considerations are important and how it can lead to the development of voice-based counselors for real-world use.
format	article
author	Thomas Kannampallil Joshua M. Smyth Steve Jones Philip R. O. Payne Jun Ma
author_facet	Thomas Kannampallil Joshua M. Smyth Steve Jones Philip R. O. Payne Jun Ma
author_sort	Thomas Kannampallil
title	Cognitive plausibility in voice-based AI health counselors
title_short	Cognitive plausibility in voice-based AI health counselors
title_full	Cognitive plausibility in voice-based AI health counselors
title_fullStr	Cognitive plausibility in voice-based AI health counselors
title_full_unstemmed	Cognitive plausibility in voice-based AI health counselors
title_sort	cognitive plausibility in voice-based ai health counselors
publisher	Nature Portfolio
publishDate	2020
url	https://doaj.org/article/93e1759dc556484dbc73fa59b5836f7b
work_keys_str_mv	AT thomaskannampallil cognitiveplausibilityinvoicebasedaihealthcounselors AT joshuamsmyth cognitiveplausibilityinvoicebasedaihealthcounselors AT stevejones cognitiveplausibilityinvoicebasedaihealthcounselors AT philipropayne cognitiveplausibilityinvoicebasedaihealthcounselors AT junma cognitiveplausibilityinvoicebasedaihealthcounselors
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Cognitive plausibility in voice-based AI health counselors

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