Satisfaction And Contribution Of Stakeholders From The Performance Prism Model

In the process of performance evaluation it is essential to define the needs, capacities and contributions of stakeholders. The objective of this paper is to analyze the perception of managers of Micro, Small and Medium Enterprises (SMEs) in relation to the Satisfaction and Contribution of Stakehold...

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Autores principales:	Elizandra Severgnini, Edwin Vladimir Cardoza Galdaméz, Romildo de Oliveira Moraes
Formato:	article
Lenguaje:	EN PT
Publicado:	FUCAPE Business School 2018
Materias:	stakeholders performance prism small and medium enterprises Business HF5001-6182
Acceso en línea:	https://doaj.org/article/946f1885cae544b19ba34314bae2e609
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id	oai:doaj.org-article:946f1885cae544b19ba34314bae2e609
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spelling	oai:doaj.org-article:946f1885cae544b19ba34314bae2e6092021-11-11T15:48:07ZSatisfaction And Contribution Of Stakeholders From The Performance Prism Model1807-734X10.15728/bbr.2018.15.2.2https://doaj.org/article/946f1885cae544b19ba34314bae2e6092018-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=123056168002https://doaj.org/toc/1807-734XIn the process of performance evaluation it is essential to define the needs, capacities and contributions of stakeholders. The objective of this paper is to analyze the perception of managers of Micro, Small and Medium Enterprises (SMEs) in relation to the Satisfaction and Contribution of Stakeholders to organizational performance. The research was conducted with 7 SMEs. The results from the interviews showed that (i) there is a broader understanding of who are the most important stakeholders, opposing the view of the owners and customers and (ii) the contribution of stakeholders expected by the business is more subjective, considering the continuity of the relationship with the parties and a delivery of superior value. Finally, the results provided the basis for the proposition of new dimension called Expectations of Continuity and Partnership as an element to assess stakeholder contribution.Elizandra SevergniniEdwin Vladimir Cardoza GaldamézRomildo de Oliveira MoraesFUCAPE Business Schoolarticlestakeholdersperformance prismsmall and medium enterprisesBusinessHF5001-6182ENPTBBR: Brazilian Business Review, Vol 15, Iss 2, Pp 120-134 (2018)
institution	DOAJ
collection	DOAJ
language	EN PT
topic	stakeholders performance prism small and medium enterprises Business HF5001-6182
spellingShingle	stakeholders performance prism small and medium enterprises Business HF5001-6182 Elizandra Severgnini Edwin Vladimir Cardoza Galdaméz Romildo de Oliveira Moraes Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
description	In the process of performance evaluation it is essential to define the needs, capacities and contributions of stakeholders. The objective of this paper is to analyze the perception of managers of Micro, Small and Medium Enterprises (SMEs) in relation to the Satisfaction and Contribution of Stakeholders to organizational performance. The research was conducted with 7 SMEs. The results from the interviews showed that (i) there is a broader understanding of who are the most important stakeholders, opposing the view of the owners and customers and (ii) the contribution of stakeholders expected by the business is more subjective, considering the continuity of the relationship with the parties and a delivery of superior value. Finally, the results provided the basis for the proposition of new dimension called Expectations of Continuity and Partnership as an element to assess stakeholder contribution.
format	article
author	Elizandra Severgnini Edwin Vladimir Cardoza Galdaméz Romildo de Oliveira Moraes
author_facet	Elizandra Severgnini Edwin Vladimir Cardoza Galdaméz Romildo de Oliveira Moraes
author_sort	Elizandra Severgnini
title	Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
title_short	Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
title_full	Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
title_fullStr	Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
title_full_unstemmed	Satisfaction And Contribution Of Stakeholders From The Performance Prism Model
title_sort	satisfaction and contribution of stakeholders from the performance prism model
publisher	FUCAPE Business School
publishDate	2018
url	https://doaj.org/article/946f1885cae544b19ba34314bae2e609
work_keys_str_mv	AT elizandrasevergnini satisfactionandcontributionofstakeholdersfromtheperformanceprismmodel AT edwinvladimircardozagaldamez satisfactionandcontributionofstakeholdersfromtheperformanceprismmodel AT romildodeoliveiramoraes satisfactionandcontributionofstakeholdersfromtheperformanceprismmodel
_version_	1718433903491940352

Satisfaction And Contribution Of Stakeholders From The Performance Prism Model

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