Patient experience in a pediatric emergency department during COVID-19

The COVID-19 pandemic has changed many dynamics in healthcare in the United States. This study explores an increase in patient experience (PE) scores in a pediatric emergency department. Visits were analyzed before and after March 8, 2020, corresponding with the first local case of COVID-19. Changes...

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Autores principales:	Beth Emerson, Erika Setzer
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	covid-19 patient satisfaction emergency medicine pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/958ec4cf73ea4d4590aeedd3550987e7
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spelling	oai:doaj.org-article:958ec4cf73ea4d4590aeedd3550987e72021-11-15T04:31:20ZPatient experience in a pediatric emergency department during COVID-192372-0247https://doaj.org/article/958ec4cf73ea4d4590aeedd3550987e72020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/13https://doaj.org/toc/2372-0247The COVID-19 pandemic has changed many dynamics in healthcare in the United States. This study explores an increase in patient experience (PE) scores in a pediatric emergency department. Visits were analyzed before and after March 8, 2020, corresponding with the first local case of COVID-19. Changes in the patient population and characteristics of survey responders were analyzed. Overall, the number of daily visits decreased (113 vs 36/day) and survey response rate decreased (3.7 vs 2.8%, p = 0.03), but PE scores increased (87.21 to 93.73, p = 0.002). Comparatively, an increase in patients with higher acuity levels by Emergency Severity Index (ESI), white/Caucasian race, and non-Hispanic ethnicity were observed in the population. Similarly, responders were comprised of higher ESI and a similar racial shift. No correlations, however, were identified between these factors and PE score. Overall, while the data suggest some changes in demographics and acuity, they do not adequately account for the increase in PE score. Further evaluation of the patient/provider relationship during a global pandemic is justified. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Beth EmersonErika SetzerThe Beryl Institutearticlecovid-19patient satisfactionemergency medicinepediatricsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	covid-19 patient satisfaction emergency medicine pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	covid-19 patient satisfaction emergency medicine pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270 Beth Emerson Erika Setzer Patient experience in a pediatric emergency department during COVID-19
description	The COVID-19 pandemic has changed many dynamics in healthcare in the United States. This study explores an increase in patient experience (PE) scores in a pediatric emergency department. Visits were analyzed before and after March 8, 2020, corresponding with the first local case of COVID-19. Changes in the patient population and characteristics of survey responders were analyzed. Overall, the number of daily visits decreased (113 vs 36/day) and survey response rate decreased (3.7 vs 2.8%, p = 0.03), but PE scores increased (87.21 to 93.73, p = 0.002). Comparatively, an increase in patients with higher acuity levels by Emergency Severity Index (ESI), white/Caucasian race, and non-Hispanic ethnicity were observed in the population. Similarly, responders were comprised of higher ESI and a similar racial shift. No correlations, however, were identified between these factors and PE score. Overall, while the data suggest some changes in demographics and acuity, they do not adequately account for the increase in PE score. Further evaluation of the patient/provider relationship during a global pandemic is justified. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Beth Emerson Erika Setzer
author_facet	Beth Emerson Erika Setzer
author_sort	Beth Emerson
title	Patient experience in a pediatric emergency department during COVID-19
title_short	Patient experience in a pediatric emergency department during COVID-19
title_full	Patient experience in a pediatric emergency department during COVID-19
title_fullStr	Patient experience in a pediatric emergency department during COVID-19
title_full_unstemmed	Patient experience in a pediatric emergency department during COVID-19
title_sort	patient experience in a pediatric emergency department during covid-19
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/958ec4cf73ea4d4590aeedd3550987e7
work_keys_str_mv	AT bethemerson patientexperienceinapediatricemergencydepartmentduringcovid19 AT erikasetzer patientexperienceinapediatricemergencydepartmentduringcovid19
_version_	1718428820798701568

Patient experience in a pediatric emergency department during COVID-19

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