Patient engagement in an academic community-based primary care practice’s management committee: A case study

Patient engagement in primary care has been the focus of many studies; however, little research has evaluated its added value to organisational management in an academic community-based primary care practice (ACBPCP). In 2017, managers of an ACBPCP in Montreal, Canada, decided to integrate patients...

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Autores principales:	Emmanuelle Trépanier, Marie-Pascale Pomey, Paule Lebel
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2021
Materias:	patient engagement patient partnership governance primary care academic community-based primary care practice organizational management co-construction patient experience canada Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/959b6d065d4c46baa70ccf65fc5578fa
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spelling	oai:doaj.org-article:959b6d065d4c46baa70ccf65fc5578fa2021-11-15T04:34:02ZPatient engagement in an academic community-based primary care practice’s management committee: A case study2372-0247https://doaj.org/article/959b6d065d4c46baa70ccf65fc5578fa2021-11-01T00:00:00Zhttps://pxjournal.org/journal/vol8/iss3/17https://doaj.org/toc/2372-0247Patient engagement in primary care has been the focus of many studies; however, little research has evaluated its added value to organisational management in an academic community-based primary care practice (ACBPCP). In 2017, managers of an ACBPCP in Montreal, Canada, decided to integrate patients into the organization’s management committee to enhance the quality and relevance of decision-making for clinical services, education and research. Objectives were to 1) assess patients’ role and influence on an ACBPCP management committee’s decision-making process; 2) identify the facilitators of and obstacles to patient involvement in this context; and 3) evaluate the impact of this innovative approach in promoting a patient partnership culture throughout the organization. Using a single case study, qualitative and quantitative data was collected between June 2017 and May 2019 from three levels: 1) professionals in charge of patient partnership working within the territorial health care organization’s quality division; 2) management committee; and 3) ACBPCP’s staff outside the committee. Successful patient governance relies on a structured engagement approach, including a rigorous recruitment process, joined training and coaching of all committee members and the development of work modalities that facilitate co-construction. Multilevel leadership is also fundamental to support a partnership culture throughout the organisation. The results of this study illustrate opportunities and challenges related to patient involvement at an ACBPCP’s organizational level. They can guide other community-based primary care practices interested in involving patients in their management activities. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Emmanuelle TrépanierMarie-Pascale PomeyPaule LebelThe Beryl Institutearticlepatient engagementpatient partnershipgovernanceprimary careacademic community-based primary care practiceorganizational managementco-constructionpatient experiencecanadaMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement patient partnership governance primary care academic community-based primary care practice organizational management co-construction patient experience canada Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement patient partnership governance primary care academic community-based primary care practice organizational management co-construction patient experience canada Medicine (General) R5-920 Public aspects of medicine RA1-1270 Emmanuelle Trépanier Marie-Pascale Pomey Paule Lebel Patient engagement in an academic community-based primary care practice’s management committee: A case study
description	Patient engagement in primary care has been the focus of many studies; however, little research has evaluated its added value to organisational management in an academic community-based primary care practice (ACBPCP). In 2017, managers of an ACBPCP in Montreal, Canada, decided to integrate patients into the organization’s management committee to enhance the quality and relevance of decision-making for clinical services, education and research. Objectives were to 1) assess patients’ role and influence on an ACBPCP management committee’s decision-making process; 2) identify the facilitators of and obstacles to patient involvement in this context; and 3) evaluate the impact of this innovative approach in promoting a patient partnership culture throughout the organization. Using a single case study, qualitative and quantitative data was collected between June 2017 and May 2019 from three levels: 1) professionals in charge of patient partnership working within the territorial health care organization’s quality division; 2) management committee; and 3) ACBPCP’s staff outside the committee. Successful patient governance relies on a structured engagement approach, including a rigorous recruitment process, joined training and coaching of all committee members and the development of work modalities that facilitate co-construction. Multilevel leadership is also fundamental to support a partnership culture throughout the organisation. The results of this study illustrate opportunities and challenges related to patient involvement at an ACBPCP’s organizational level. They can guide other community-based primary care practices interested in involving patients in their management activities. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Emmanuelle Trépanier Marie-Pascale Pomey Paule Lebel
author_facet	Emmanuelle Trépanier Marie-Pascale Pomey Paule Lebel
author_sort	Emmanuelle Trépanier
title	Patient engagement in an academic community-based primary care practice’s management committee: A case study
title_short	Patient engagement in an academic community-based primary care practice’s management committee: A case study
title_full	Patient engagement in an academic community-based primary care practice’s management committee: A case study
title_fullStr	Patient engagement in an academic community-based primary care practice’s management committee: A case study
title_full_unstemmed	Patient engagement in an academic community-based primary care practice’s management committee: A case study
title_sort	patient engagement in an academic community-based primary care practice’s management committee: a case study
publisher	The Beryl Institute
publishDate	2021
url	https://doaj.org/article/959b6d065d4c46baa70ccf65fc5578fa
work_keys_str_mv	AT emmanuelletrepanier patientengagementinanacademiccommunitybasedprimarycarepracticesmanagementcommitteeacasestudy AT mariepascalepomey patientengagementinanacademiccommunitybasedprimarycarepracticesmanagementcommitteeacasestudy AT paulelebel patientengagementinanacademiccommunitybasedprimarycarepracticesmanagementcommitteeacasestudy
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Patient engagement in an academic community-based primary care practice’s management committee: A case study

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