GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL

Linking to the theme of modernization in university governance, shows the analysis of the implementation of the management and process mapping at the Directorate of Personnel Management (DAP) in a Federal University in northeastern Brazil who joined the National Public Management Program and bureauc...

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Autores principales:	Maria Teresa Pires Costa, Elzeni Alves Moreira
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2018
Materias:	public management processes management mapping Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doi.org/10.5007/1983-4535.2018v11n1p162 https://doaj.org/article/97a2bcaf8c0e437da286a5b37d852452
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spelling	oai:doaj.org-article:97a2bcaf8c0e437da286a5b37d8524522021-11-11T15:49:48ZGESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL1983-4535https://doi.org/10.5007/1983-4535.2018v11n1p162https://doaj.org/article/97a2bcaf8c0e437da286a5b37d8524522018-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319355896008https://doaj.org/toc/1983-4535Linking to the theme of modernization in university governance, shows the analysis of the implementation of the management and process mapping at the Directorate of Personnel Management (DAP) in a Federal University in northeastern Brazil who joined the National Public Management Program and bureaucratization (GesPública) in 2009. It was adopted as a general objective to analyze the management and process mapping of said DAP, identifying the possible benefits in improving the quality of the services provided to users. As a method, we carried out a qualitative research, the case study type, whose unit of analysis was the DAP. Data collection consisted of desk research, questionnaires and interviews. Results show that the methods used to manage and process mapping in DAP were built and developed according to the needs of the University having GesPública as a guide and tool for the development of the project which resulted in agility of procedures, reducing the time spent and improved interpersonal communication, so it is suggested method other public institutions.Maria Teresa Pires CostaElzeni Alves MoreiraUniversidade Federal de Santa Catarinaarticlepublic managementprocesses managementmappingEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 11, Iss 1, Pp 162-183 (2018)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	public management processes management mapping Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	public management processes management mapping Education (General) L7-991 Special aspects of education LC8-6691 Maria Teresa Pires Costa Elzeni Alves Moreira GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
description	Linking to the theme of modernization in university governance, shows the analysis of the implementation of the management and process mapping at the Directorate of Personnel Management (DAP) in a Federal University in northeastern Brazil who joined the National Public Management Program and bureaucratization (GesPública) in 2009. It was adopted as a general objective to analyze the management and process mapping of said DAP, identifying the possible benefits in improving the quality of the services provided to users. As a method, we carried out a qualitative research, the case study type, whose unit of analysis was the DAP. Data collection consisted of desk research, questionnaires and interviews. Results show that the methods used to manage and process mapping in DAP were built and developed according to the needs of the University having GesPública as a guide and tool for the development of the project which resulted in agility of procedures, reducing the time spent and improved interpersonal communication, so it is suggested method other public institutions.
format	article
author	Maria Teresa Pires Costa Elzeni Alves Moreira
author_facet	Maria Teresa Pires Costa Elzeni Alves Moreira
author_sort	Maria Teresa Pires Costa
title	GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
title_short	GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
title_full	GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
title_fullStr	GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
title_full_unstemmed	GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL
title_sort	gestão e mapeamento de processos nas instituições públicas: um estudo de caso em uma universidade federal
publisher	Universidade Federal de Santa Catarina
publishDate	2018
url	https://doi.org/10.5007/1983-4535.2018v11n1p162 https://doaj.org/article/97a2bcaf8c0e437da286a5b37d852452
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GESTÃO E MAPEAMENTO DE PROCESSOS NAS INSTITUIÇÕES PÚBLICAS: UM ESTUDO DE CASO EM UMA UNIVERSIDADE FEDERAL

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