Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia

Tadesse Nigussie,1 Temesgen Aferu,2 Yitagesu Mamo,2 Mulugeta Feyisa3 1Department of Public Health, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 2Department of Pharmacy, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 3Department of Midwifery, Coll...

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Autores principales:	Nigussie T, Aferu T, Mamo Y, Feyisa M
Formato:	article
Lenguaje:	EN
Publicado:	Dove Medical Press 2020
Materias:	antiretroviral therapy services client satisfaction mizan tepi university teaching hospital Immunologic diseases. Allergy RC581-607
Acceso en línea:	https://doaj.org/article/989be463fefd4c7ea8531ab8a246747a
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spelling	oai:doaj.org-article:989be463fefd4c7ea8531ab8a246747a2021-12-02T10:37:55ZPatient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia1179-1373https://doaj.org/article/989be463fefd4c7ea8531ab8a246747a2020-09-01T00:00:00Zhttps://www.dovepress.com/patient-satisfaction-with-hiv-and-aids-services-in-mizan-tepi-universi-peer-reviewed-article-HIVhttps://doaj.org/toc/1179-1373Tadesse Nigussie,1 Temesgen Aferu,2 Yitagesu Mamo,2 Mulugeta Feyisa3 1Department of Public Health, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 2Department of Pharmacy, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 3Department of Midwifery, College of Health Sciences, Selale University, Fiche, EthiopiaCorrespondence: Tadesse NigussieDepartment of Public Health, College of Health Sciences, Mizan-Tepi University, Mizan Aman, EthiopiaTel +251-911- 598- 639Email tadessenigussie21@gmail.comBackground: The World Health Organization and UNAIDS estimated that 36.9 million people were living with HIV in 2017 globally. In the same year, 1.8 million people became newly infected with HIV and 940,000 people died of AIDS-related illnesses. This study aimed to assess patient satisfaction with HIV and AIDS services in Mizan-Tepi University Teaching Hospital (MTUTH), Southwest Ethiopia.Methods: A cross-sectional study was conducted from December 01/2018 to January 31/2019 among 348 people living with HIV who were on highly active antiretroviral therapy (HAART). A systematic random sampling technique was applied to select the study participants. Face to face interview was employed using structured questionnaires. The questionnaire consisted of socio-demographic factors, clinical factors, and patient satisfaction indicators for HIV and AIDS services. Level of satisfaction was assessed based on 24 Likert-scale items. Logistic regression analysis was carried out to identify the independent predictors of patient satisfaction with the services given.Results: A total of 348 respondents completed the interview, of which 213 (61.20%) were male. The mean age of the respondents was 35.67 (SD=8.40). The overall level of clients’ satisfaction with HIV and AIDS services was 55.2%. Educational status of secondary school and above [AOR 2.41, 95% CI: 1.24– 4.69], duration of advice above 10 min [AOR 1.74, 95% CI: 1.09– 2.79], CD4 count > 500 [AOR 2.20, 95% CI: 1.37– 3.54], and duration of treatment of 2 years and above [AOR 1.93, 95% CI: 1.07– 3.49] were identified as factors significantly associated with client satisfaction.Conclusion: Overall, 55.20% of patients were satisfied with HIV and AIDS services given at the ART clinic of MTUTH. Educational status, CD4 count, duration of advice, and duration of treatment were found to be independent predictors of patient satisfaction with ART services. Increasing client satisfaction is important through patient counseling and care.Keywords: antiretroviral therapy services, client satisfaction, Mizan-Tepi University Teaching HospitalNigussie TAferu TMamo YFeyisa MDove Medical Pressarticleantiretroviral therapy servicesclient satisfactionmizan tepi university teaching hospitalImmunologic diseases. AllergyRC581-607ENHIV/AIDS: Research and Palliative Care, Vol Volume 12, Pp 403-410 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	antiretroviral therapy services client satisfaction mizan tepi university teaching hospital Immunologic diseases. Allergy RC581-607
spellingShingle	antiretroviral therapy services client satisfaction mizan tepi university teaching hospital Immunologic diseases. Allergy RC581-607 Nigussie T Aferu T Mamo Y Feyisa M Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
description	Tadesse Nigussie,1 Temesgen Aferu,2 Yitagesu Mamo,2 Mulugeta Feyisa3 1Department of Public Health, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 2Department of Pharmacy, College of Health Sciences, Mizan-Tepi University, Mizan Aman, Ethiopia; 3Department of Midwifery, College of Health Sciences, Selale University, Fiche, EthiopiaCorrespondence: Tadesse NigussieDepartment of Public Health, College of Health Sciences, Mizan-Tepi University, Mizan Aman, EthiopiaTel +251-911- 598- 639Email tadessenigussie21@gmail.comBackground: The World Health Organization and UNAIDS estimated that 36.9 million people were living with HIV in 2017 globally. In the same year, 1.8 million people became newly infected with HIV and 940,000 people died of AIDS-related illnesses. This study aimed to assess patient satisfaction with HIV and AIDS services in Mizan-Tepi University Teaching Hospital (MTUTH), Southwest Ethiopia.Methods: A cross-sectional study was conducted from December 01/2018 to January 31/2019 among 348 people living with HIV who were on highly active antiretroviral therapy (HAART). A systematic random sampling technique was applied to select the study participants. Face to face interview was employed using structured questionnaires. The questionnaire consisted of socio-demographic factors, clinical factors, and patient satisfaction indicators for HIV and AIDS services. Level of satisfaction was assessed based on 24 Likert-scale items. Logistic regression analysis was carried out to identify the independent predictors of patient satisfaction with the services given.Results: A total of 348 respondents completed the interview, of which 213 (61.20%) were male. The mean age of the respondents was 35.67 (SD=8.40). The overall level of clients’ satisfaction with HIV and AIDS services was 55.2%. Educational status of secondary school and above [AOR 2.41, 95% CI: 1.24– 4.69], duration of advice above 10 min [AOR 1.74, 95% CI: 1.09– 2.79], CD4 count > 500 [AOR 2.20, 95% CI: 1.37– 3.54], and duration of treatment of 2 years and above [AOR 1.93, 95% CI: 1.07– 3.49] were identified as factors significantly associated with client satisfaction.Conclusion: Overall, 55.20% of patients were satisfied with HIV and AIDS services given at the ART clinic of MTUTH. Educational status, CD4 count, duration of advice, and duration of treatment were found to be independent predictors of patient satisfaction with ART services. Increasing client satisfaction is important through patient counseling and care.Keywords: antiretroviral therapy services, client satisfaction, Mizan-Tepi University Teaching Hospital
format	article
author	Nigussie T Aferu T Mamo Y Feyisa M
author_facet	Nigussie T Aferu T Mamo Y Feyisa M
author_sort	Nigussie T
title	Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
title_short	Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
title_full	Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
title_fullStr	Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
title_full_unstemmed	Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia
title_sort	patient satisfaction with hiv and aids services in mizan-tepi university teaching hospital, southwest ethiopia
publisher	Dove Medical Press
publishDate	2020
url	https://doaj.org/article/989be463fefd4c7ea8531ab8a246747a
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Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia

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