Factors in patients’ experience of hospital care: Evidence from California, 2009–2011

The use of measures of patient-centered care to evaluate hospital care is mandated by The Patient Protection and Affordable Care Act of 2010. Using three years of data from 315 California acute-care hospitals and data collected from patients via the Hospital Consumer Assessment of Healthcare Provide...

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Autores principales:	Edmund Becker, Jason Hockenberry, Jaeyong Bae, Ariel Avgar, Sandra Liu, Ira Wilson, Arnold Milstein
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	patient-centered care patient hospital experience value-based purchasing hcahps hospital quality of care affordable care act hospital outcomes Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/99eb2294d0a84d77ab880b422b724a58
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id	oai:doaj.org-article:99eb2294d0a84d77ab880b422b724a58
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spelling	oai:doaj.org-article:99eb2294d0a84d77ab880b422b724a582021-11-15T03:34:04ZFactors in patients’ experience of hospital care: Evidence from California, 2009–20112372-0247https://doaj.org/article/99eb2294d0a84d77ab880b422b724a582014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/15https://doaj.org/toc/2372-0247The use of measures of patient-centered care to evaluate hospital care is mandated by The Patient Protection and Affordable Care Act of 2010. Using three years of data from 315 California acute-care hospitals and data collected from patients via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, we seek to evaluate patients’ hospital-care experience by (1) analyzing patients’ experience-of-care scores in light of these hospitals’ patient profiles, structural characteristics, and outcomes in 2011, and (2) determining and analyzing the extent of changes in patients’ experience of care over the three-year period 2009–2011. For 2011, we find significant variation in patients’ experience-of-care scores associated with hospitals’ different patient profiles and structural characteristics. In spite of these single-year differences, virtually all aspects of patients’ experience of care showed improvement over the 2009-2011 period.Edmund BeckerJason HockenberryJaeyong BaeAriel AvgarSandra LiuIra WilsonArnold MilsteinThe Beryl Institutearticlepatient-centered carepatient hospital experiencevalue-based purchasinghcahpshospital quality of careaffordable care acthospital outcomesMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient-centered care patient hospital experience value-based purchasing hcahps hospital quality of care affordable care act hospital outcomes Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient-centered care patient hospital experience value-based purchasing hcahps hospital quality of care affordable care act hospital outcomes Medicine (General) R5-920 Public aspects of medicine RA1-1270 Edmund Becker Jason Hockenberry Jaeyong Bae Ariel Avgar Sandra Liu Ira Wilson Arnold Milstein Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
description	The use of measures of patient-centered care to evaluate hospital care is mandated by The Patient Protection and Affordable Care Act of 2010. Using three years of data from 315 California acute-care hospitals and data collected from patients via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, we seek to evaluate patients’ hospital-care experience by (1) analyzing patients’ experience-of-care scores in light of these hospitals’ patient profiles, structural characteristics, and outcomes in 2011, and (2) determining and analyzing the extent of changes in patients’ experience of care over the three-year period 2009–2011. For 2011, we find significant variation in patients’ experience-of-care scores associated with hospitals’ different patient profiles and structural characteristics. In spite of these single-year differences, virtually all aspects of patients’ experience of care showed improvement over the 2009-2011 period.
format	article
author	Edmund Becker Jason Hockenberry Jaeyong Bae Ariel Avgar Sandra Liu Ira Wilson Arnold Milstein
author_facet	Edmund Becker Jason Hockenberry Jaeyong Bae Ariel Avgar Sandra Liu Ira Wilson Arnold Milstein
author_sort	Edmund Becker
title	Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
title_short	Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
title_full	Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
title_fullStr	Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
title_full_unstemmed	Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
title_sort	factors in patients’ experience of hospital care: evidence from california, 2009–2011
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/99eb2294d0a84d77ab880b422b724a58
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Factors in patients’ experience of hospital care: Evidence from California, 2009–2011

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