ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop

Introduction Mistreatment of physicians by patients is a long-standing phenomenon that has garnered increased attention recently. Medical students and residents also experience mistreatment, and many supervising physicians do not know how to recognize it or respond appropriately. Little guidance exi...

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Autores principales:	Kirsten M. Wilkins, Matthew N. Goldenberg, Kali D. Cyrus
Formato:	article
Lenguaje:	EN
Publicado:	Association of American Medical Colleges 2019
Materias:	Race Gender Learning Environment Faculty Development Diversity Inclusion Medicine (General) R5-920 Education L
Acceso en línea:	https://doaj.org/article/9b24d53a8a494d50a0847f6459cc8cbb
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spelling	oai:doaj.org-article:9b24d53a8a494d50a0847f6459cc8cbb2021-11-22T14:01:56ZERASE-ing Patient Mistreatment of Trainees: Faculty Workshop10.15766/mep_2374-8265.108652374-8265https://doaj.org/article/9b24d53a8a494d50a0847f6459cc8cbb2019-12-01T00:00:00Zhttp://www.mededportal.org/doi/10.15766/mep_2374-8265.10865https://doaj.org/toc/2374-8265Introduction Mistreatment of physicians by patients is a long-standing phenomenon that has garnered increased attention recently. Medical students and residents also experience mistreatment, and many supervising physicians do not know how to recognize it or respond appropriately. Little guidance exists as to how faculty should best address these situations. We developed, taught, and evaluated a stepwise approach to help faculty physicians manage patient mistreatment of trainees (residents and students). Methods Our approach is summarized by the acronym ERASE: (1) Expect that mistreatment will occur. (2) Recognize episodes of mistreatment. (3) Address the situation in real time. (4) Support the learner after the event. (5) Establish/encourage a positive culture. We designed an interactive, case-based educator development session to teach ERASE and surveyed participants before and after to evaluate the session. Sixty-nine participants attended one of four workshops between November 2017 and January 2018. Results Nearly 80% of attendees reported having received no prior training in managing mistreatment of trainees by patients. Participants noted significant changes in their confidence in recognizing and responding to episodes of mistreatment after the session compared with just prior to it. Discussion ERASE fills an important void in medical education by introducing a novel, easy-to-understand approach that faculty can employ to manage mistreatment of trainees. We have continued to disseminate this model to faculty and residents in various departments around our medical center and at national conferences. This resource will allow educators to disseminate the ERASE model at their home institutions.Kirsten M. WilkinsMatthew N. GoldenbergKali D. CyrusAssociation of American Medical CollegesarticleRaceGenderLearning EnvironmentFaculty DevelopmentDiversityInclusionMedicine (General)R5-920EducationLENMedEdPORTAL, Vol 15 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	Race Gender Learning Environment Faculty Development Diversity Inclusion Medicine (General) R5-920 Education L
spellingShingle	Race Gender Learning Environment Faculty Development Diversity Inclusion Medicine (General) R5-920 Education L Kirsten M. Wilkins Matthew N. Goldenberg Kali D. Cyrus ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
description	Introduction Mistreatment of physicians by patients is a long-standing phenomenon that has garnered increased attention recently. Medical students and residents also experience mistreatment, and many supervising physicians do not know how to recognize it or respond appropriately. Little guidance exists as to how faculty should best address these situations. We developed, taught, and evaluated a stepwise approach to help faculty physicians manage patient mistreatment of trainees (residents and students). Methods Our approach is summarized by the acronym ERASE: (1) Expect that mistreatment will occur. (2) Recognize episodes of mistreatment. (3) Address the situation in real time. (4) Support the learner after the event. (5) Establish/encourage a positive culture. We designed an interactive, case-based educator development session to teach ERASE and surveyed participants before and after to evaluate the session. Sixty-nine participants attended one of four workshops between November 2017 and January 2018. Results Nearly 80% of attendees reported having received no prior training in managing mistreatment of trainees by patients. Participants noted significant changes in their confidence in recognizing and responding to episodes of mistreatment after the session compared with just prior to it. Discussion ERASE fills an important void in medical education by introducing a novel, easy-to-understand approach that faculty can employ to manage mistreatment of trainees. We have continued to disseminate this model to faculty and residents in various departments around our medical center and at national conferences. This resource will allow educators to disseminate the ERASE model at their home institutions.
format	article
author	Kirsten M. Wilkins Matthew N. Goldenberg Kali D. Cyrus
author_facet	Kirsten M. Wilkins Matthew N. Goldenberg Kali D. Cyrus
author_sort	Kirsten M. Wilkins
title	ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
title_short	ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
title_full	ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
title_fullStr	ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
title_full_unstemmed	ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop
title_sort	erase-ing patient mistreatment of trainees: faculty workshop
publisher	Association of American Medical Colleges
publishDate	2019
url	https://doaj.org/article/9b24d53a8a494d50a0847f6459cc8cbb
work_keys_str_mv	AT kirstenmwilkins eraseingpatientmistreatmentoftraineesfacultyworkshop AT matthewngoldenberg eraseingpatientmistreatmentoftraineesfacultyworkshop AT kalidcyrus eraseingpatientmistreatmentoftraineesfacultyworkshop
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ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop

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