Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo

Background: Assessment of client’s satisfaction about healthcare services is an important tool for improvement of provided healthcare services as it enables the administrators of healthcare facilities to identify areas of least satisfaction from client’s point of view that can helps to make services...

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Autores principales:	Emad Eldin Salama, Mohamed Imam, Morsy Ammar, Tahseen Mohamed
Formato:	article
Lenguaje:	EN
Publicado:	Al-Azhar University, Faculty of Medicine (Damietta) 2021
Materias:	patient satisfaction quality of healthcare levels of healthcare Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/9bd1ca62c538498598e588ce4d1d3610
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spelling	oai:doaj.org-article:9bd1ca62c538498598e588ce4d1d36102021-12-02T19:33:14ZSubjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo2636-41742682-378010.21608/ijma.2021.98040.1373https://doaj.org/article/9bd1ca62c538498598e588ce4d1d36102021-10-01T00:00:00Zhttps://ijma.journals.ekb.eg/article_203283_141a4a381859cf70bb7fc0b5843e2c22.pdfhttps://doaj.org/toc/2636-4174https://doaj.org/toc/2682-3780Background: Assessment of client’s satisfaction about healthcare services is an important tool for improvement of provided healthcare services as it enables the administrators of healthcare facilities to identify areas of least satisfaction from client’s point of view that can helps to make services more effective and efficient.Aim of the work: To assess and compare the degree of patient satisfaction at different levels of health care in Cairo, Egypt.Methods: An analytical cross-sectional study was carried out. The study included 1131 clients to assess their satisfaction about the received healthcare services after completing their visits and before discharge from the facility. Data was collected through patient interview questionnaire which asked about ten domains of patient satisfaction.Results: Of studied participants, 47.7% were in a state of acceptance about overall received medical services while 40.1% were not satisfied. 4.7% were not satisfied at all, 7.4% were satisfied and only 1% was very satisfied about overall healthcare services at outpatient clinics in the study sites. The mean satisfaction score was statistically significant higher among clients attending primary level regarding accessibility, reception service, environment of unit, doctor performance, nurse performance, pharmacy services, patient rights and overall satisfaction. On the other hand mean satisfaction score was statistically significant higher among clients attending tertiary level in comparison to secondary and primary level regarding effectiveness of health care.Conclusion: The majority of participants in our study were not satisfied with overall services in the study sites. Nurse performance, patient rights and continuity of services were the domains of least satisfaction.Emad Eldin SalamaMohamed ImamMorsy AmmarTahseen MohamedAl-Azhar University, Faculty of Medicine (Damietta)articlepatient satisfactionquality of healthcarelevels of healthcareMedicine (General)R5-920ENInternational Journal of Medical Arts, Vol 3, Iss 4, Pp 1891-1899 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient satisfaction quality of healthcare levels of healthcare Medicine (General) R5-920
spellingShingle	patient satisfaction quality of healthcare levels of healthcare Medicine (General) R5-920 Emad Eldin Salama Mohamed Imam Morsy Ammar Tahseen Mohamed Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
description	Background: Assessment of client’s satisfaction about healthcare services is an important tool for improvement of provided healthcare services as it enables the administrators of healthcare facilities to identify areas of least satisfaction from client’s point of view that can helps to make services more effective and efficient.Aim of the work: To assess and compare the degree of patient satisfaction at different levels of health care in Cairo, Egypt.Methods: An analytical cross-sectional study was carried out. The study included 1131 clients to assess their satisfaction about the received healthcare services after completing their visits and before discharge from the facility. Data was collected through patient interview questionnaire which asked about ten domains of patient satisfaction.Results: Of studied participants, 47.7% were in a state of acceptance about overall received medical services while 40.1% were not satisfied. 4.7% were not satisfied at all, 7.4% were satisfied and only 1% was very satisfied about overall healthcare services at outpatient clinics in the study sites. The mean satisfaction score was statistically significant higher among clients attending primary level regarding accessibility, reception service, environment of unit, doctor performance, nurse performance, pharmacy services, patient rights and overall satisfaction. On the other hand mean satisfaction score was statistically significant higher among clients attending tertiary level in comparison to secondary and primary level regarding effectiveness of health care.Conclusion: The majority of participants in our study were not satisfied with overall services in the study sites. Nurse performance, patient rights and continuity of services were the domains of least satisfaction.
format	article
author	Emad Eldin Salama Mohamed Imam Morsy Ammar Tahseen Mohamed
author_facet	Emad Eldin Salama Mohamed Imam Morsy Ammar Tahseen Mohamed
author_sort	Emad Eldin Salama
title	Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
title_short	Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
title_full	Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
title_fullStr	Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
title_full_unstemmed	Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo
title_sort	subjective evaluation of health care services provided at outpatient clinics of different levels of health care in cairo
publisher	Al-Azhar University, Faculty of Medicine (Damietta)
publishDate	2021
url	https://doaj.org/article/9bd1ca62c538498598e588ce4d1d3610
work_keys_str_mv	AT emadeldinsalama subjectiveevaluationofhealthcareservicesprovidedatoutpatientclinicsofdifferentlevelsofhealthcareincairo AT mohamedimam subjectiveevaluationofhealthcareservicesprovidedatoutpatientclinicsofdifferentlevelsofhealthcareincairo AT morsyammar subjectiveevaluationofhealthcareservicesprovidedatoutpatientclinicsofdifferentlevelsofhealthcareincairo AT tahseenmohamed subjectiveevaluationofhealthcareservicesprovidedatoutpatientclinicsofdifferentlevelsofhealthcareincairo
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Subjective Evaluation of Health Care Services Provided at Outpatient Clinics of Different Levels of Health Care in Cairo

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