Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting

Patient experience is an important factor across diverse healthcare delivery settings. Despite enhanced attention to and advances in patient experience, many of the published initiatives focus on in-hospital care and opportunities have been identified to continue to strategically address patient exp...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Natalie Sanchez, Kimberly Hermis
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	interprofessional collaboration multidisciplinary patient experience ambulatory cgcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/9c7250602f314fd0af50e1508fc43e27
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:9c7250602f314fd0af50e1508fc43e27
record_format	dspace
spelling	oai:doaj.org-article:9c7250602f314fd0af50e1508fc43e272021-11-15T04:28:38ZInterprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting2372-0247https://doaj.org/article/9c7250602f314fd0af50e1508fc43e272019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/18https://doaj.org/toc/2372-0247Patient experience is an important factor across diverse healthcare delivery settings. Despite enhanced attention to and advances in patient experience, many of the published initiatives focus on in-hospital care and opportunities have been identified to continue to strategically address patient experience in the ambulatory setting. This quality improvement initiative presents the development of an interprofessional approach to patient experience in a freestanding ambulatory oncology center. The objective of this initiative was to improve and sustain patient experience, as reflected in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores via Press Ganey. This approach consisted of redesigning a previously nurse-led patient experience team to include interprofessional providers, including physicians, physical therapists, and administrators. Interventions including specialized training in CAHPS<sup>Ò</sup> reports and scoring for both committee members and center staff, quarterly reporting of data to interprofessional teams by service line, and standardization of the communication of best practices to improve patient experience across the center. In addition to outlining the components of the interprofessional initiative, which may be readily translated across diverse care settings, this article demonstrates improved and sustained patient satisfaction data, as measured by 2 years of Consumer Assessment of Healthcare Providers and Systems (CAHPS<sup>Ò</sup>) scores. Findings from this best practice suggest that an interprofessional approach with defined interventions can improve patient experience in the ambulatory setting, resulting in sustained, measurable improvement.Natalie SanchezKimberly HermisThe Beryl Institutearticleinterprofessional collaborationmultidisciplinarypatient experienceambulatorycgcahpsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	interprofessional collaboration multidisciplinary patient experience ambulatory cgcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	interprofessional collaboration multidisciplinary patient experience ambulatory cgcahps Medicine (General) R5-920 Public aspects of medicine RA1-1270 Natalie Sanchez Kimberly Hermis Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
description	Patient experience is an important factor across diverse healthcare delivery settings. Despite enhanced attention to and advances in patient experience, many of the published initiatives focus on in-hospital care and opportunities have been identified to continue to strategically address patient experience in the ambulatory setting. This quality improvement initiative presents the development of an interprofessional approach to patient experience in a freestanding ambulatory oncology center. The objective of this initiative was to improve and sustain patient experience, as reflected in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores via Press Ganey. This approach consisted of redesigning a previously nurse-led patient experience team to include interprofessional providers, including physicians, physical therapists, and administrators. Interventions including specialized training in CAHPS<sup>Ò</sup> reports and scoring for both committee members and center staff, quarterly reporting of data to interprofessional teams by service line, and standardization of the communication of best practices to improve patient experience across the center. In addition to outlining the components of the interprofessional initiative, which may be readily translated across diverse care settings, this article demonstrates improved and sustained patient satisfaction data, as measured by 2 years of Consumer Assessment of Healthcare Providers and Systems (CAHPS<sup>Ò</sup>) scores. Findings from this best practice suggest that an interprofessional approach with defined interventions can improve patient experience in the ambulatory setting, resulting in sustained, measurable improvement.
format	article
author	Natalie Sanchez Kimberly Hermis
author_facet	Natalie Sanchez Kimberly Hermis
author_sort	Natalie Sanchez
title	Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
title_short	Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
title_full	Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
title_fullStr	Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
title_full_unstemmed	Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
title_sort	interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/9c7250602f314fd0af50e1508fc43e27
work_keys_str_mv	AT nataliesanchez interprofessionalcollaborationtoimproveandsustainpatientexperienceoutcomesinanambulatorysetting AT kimberlyhermis interprofessionalcollaborationtoimproveandsustainpatientexperienceoutcomesinanambulatorysetting
_version_	1718428821404778496

Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting

Ejemplares similares