Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam

Administrative staff at healthcare facilities, who are not either doctors or nurses, coordinate, facilitate patient care, and account for 18–20% of human resources in hospitals. Their contribution to the value chain of healthcare service is crucial, but they are not well recognized either by hospita...

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Autores principales:	Thanh Duc Nguyen, Hung Thanh Phung MPH, Ngoc Tuan Vo, Thanh Chi Tran MEE, Sa Cao Hoang M.Sc
Formato:	article
Lenguaje:	EN
Publicado:	SAGE Publishing 2021
Materias:	Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/9d20aa305ea747acb0b19ac7bbc0d6eb
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spelling	oai:doaj.org-article:9d20aa305ea747acb0b19ac7bbc0d6eb2021-12-01T22:34:16ZLevel and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam0046-95801945-724310.1177/00469580211060800https://doaj.org/article/9d20aa305ea747acb0b19ac7bbc0d6eb2021-11-01T00:00:00Zhttps://doi.org/10.1177/00469580211060800https://doaj.org/toc/0046-9580https://doaj.org/toc/1945-7243Administrative staff at healthcare facilities, who are not either doctors or nurses, coordinate, facilitate patient care, and account for 18–20% of human resources in hospitals. Their contribution to the value chain of healthcare service is crucial, but they are not well recognized either by hospital managers and healthcare staff or by patients. Low recognition may cause low job motivation and repeated tasks may cause boredom for them. Our study aimed to assess the level of job motivation among administrative staff in 2 hospitals of Ho Chi Minh city, Vietnam, and explore the influencing factors to job motivation. The exploratory mixed methods design was used in our study with an initial quantitative study with a designed questionnaire and then followed by a qualitative study with focus group discussions. The job motivation index of the administrative staff in our study was not high (4.0). Positive factors were extra income, higher education, healthcare benefits, and a good working environment. Negative factors were low salary index, less chance of higher education, and no separated key performance indicator criteria. The low job motivation index of the administrative staff at public hospitals in our study warns of the negative impact on hospital income in terms of patient satisfaction. In the future, hospitals should have a new strategy in human resource management specifically for administrative staff by maintaining the positive factors and step-by-step overcome the negative factors such as developing separated key performance indicator criteria.Thanh Duc NguyenHung Thanh Phung MPHNgoc Tuan VoThanh Chi Tran MEESa Cao Hoang M.ScSAGE PublishingarticlePublic aspects of medicineRA1-1270ENInquiry: The Journal of Health Care Organization, Provision, and Financing, Vol 58 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Public aspects of medicine RA1-1270
spellingShingle	Public aspects of medicine RA1-1270 Thanh Duc Nguyen Hung Thanh Phung MPH Ngoc Tuan Vo Thanh Chi Tran MEE Sa Cao Hoang M.Sc Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
description	Administrative staff at healthcare facilities, who are not either doctors or nurses, coordinate, facilitate patient care, and account for 18–20% of human resources in hospitals. Their contribution to the value chain of healthcare service is crucial, but they are not well recognized either by hospital managers and healthcare staff or by patients. Low recognition may cause low job motivation and repeated tasks may cause boredom for them. Our study aimed to assess the level of job motivation among administrative staff in 2 hospitals of Ho Chi Minh city, Vietnam, and explore the influencing factors to job motivation. The exploratory mixed methods design was used in our study with an initial quantitative study with a designed questionnaire and then followed by a qualitative study with focus group discussions. The job motivation index of the administrative staff in our study was not high (4.0). Positive factors were extra income, higher education, healthcare benefits, and a good working environment. Negative factors were low salary index, less chance of higher education, and no separated key performance indicator criteria. The low job motivation index of the administrative staff at public hospitals in our study warns of the negative impact on hospital income in terms of patient satisfaction. In the future, hospitals should have a new strategy in human resource management specifically for administrative staff by maintaining the positive factors and step-by-step overcome the negative factors such as developing separated key performance indicator criteria.
format	article
author	Thanh Duc Nguyen Hung Thanh Phung MPH Ngoc Tuan Vo Thanh Chi Tran MEE Sa Cao Hoang M.Sc
author_facet	Thanh Duc Nguyen Hung Thanh Phung MPH Ngoc Tuan Vo Thanh Chi Tran MEE Sa Cao Hoang M.Sc
author_sort	Thanh Duc Nguyen
title	Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
title_short	Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
title_full	Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
title_fullStr	Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
title_full_unstemmed	Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam
title_sort	level and influencing factors of job motivation among administrative staff at public hospitals in vietnam
publisher	SAGE Publishing
publishDate	2021
url	https://doaj.org/article/9d20aa305ea747acb0b19ac7bbc0d6eb
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Level and Influencing Factors of Job Motivation Among Administrative Staff at Public Hospitals in Vietnam

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