Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services

Background: There are more and more foreigners in Poland who become clients of the Polish healthcare system. They use, among others, emergency medical services provided by healthcare professionals: doctors, nurses, and paramedics. Skillful care for culturally different patients requires cultural com...

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Autores principales:	Anna Majda, Iwona Elżbieta Bodys-Cupak, Joanna Zalewska-Puchała, Krystian Barzykowski
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	healthcare providers/healthcare professionals emergency medical system cultural competence cultural intelligence Medicine R
Acceso en línea:	https://doaj.org/article/9d49884363c44f078b831d15cae90a1d
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spelling	oai:doaj.org-article:9d49884363c44f078b831d15cae90a1d2021-11-11T16:39:44ZCultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services10.3390/ijerph1821115471660-46011661-7827https://doaj.org/article/9d49884363c44f078b831d15cae90a1d2021-11-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/21/11547https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601Background: There are more and more foreigners in Poland who become clients of the Polish healthcare system. They use, among others, emergency medical services provided by healthcare professionals: doctors, nurses, and paramedics. Skillful care for culturally different patients requires cultural competencies and cultural intelligence to ensure good quality of care and cultural safety. The study aimed to measure and assess the cultural competencies and cultural intelligence of medical professionals working in hospital emergency departments (HEDs) and hospital emergency rooms (HERs) in Małopolska, a region in southern Poland. Methods: The following questionnaires were used in the study: the Cross-Cultural Competence Inventory (CCCI), the Cultural Intelligence Scale (CQS), and Questionnaire on Attitudes Towards Culturally Divergent People. In total, 709 medical professionals participated in the study, including 363 nurses, 223 paramedics, and 123 doctors. Results: Cultural intelligence—the overall score and the scores on the metacognitive, cognitive, motivational, and behavioral subscales were significantly higher among HED and HER doctors. Cultural competencies—the overall score and the score on the cultural adaptation subscale were also significantly higher among HED and HER doctors. The CCCI and CQS scores were influenced by selected variables: taking care of and close interactions with representatives of other cultural circles; staying outside Poland for more than a month. Doctors were the group of medical professionals that were most tolerant and most positive towards people from other cultures. Conclusions: The research results confirm the positive impact of contact of medical professionals with people from other cultures on their cultural competencies and cultural intelligence. They indicate the need for training in acquiring cultural competencies and developing cultural intelligence, especially among nurses. They demonstrate the need to raise awareness among HED and HER medical professionals about issues in intercultural care and to increase diversity efforts, especially among nurses.Anna MajdaIwona Elżbieta Bodys-CupakJoanna Zalewska-PuchałaKrystian BarzykowskiMDPI AGarticlehealthcare providers/healthcare professionalsemergency medical systemcultural competencecultural intelligenceMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11547, p 11547 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	healthcare providers/healthcare professionals emergency medical system cultural competence cultural intelligence Medicine R
spellingShingle	healthcare providers/healthcare professionals emergency medical system cultural competence cultural intelligence Medicine R Anna Majda Iwona Elżbieta Bodys-Cupak Joanna Zalewska-Puchała Krystian Barzykowski Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
description	Background: There are more and more foreigners in Poland who become clients of the Polish healthcare system. They use, among others, emergency medical services provided by healthcare professionals: doctors, nurses, and paramedics. Skillful care for culturally different patients requires cultural competencies and cultural intelligence to ensure good quality of care and cultural safety. The study aimed to measure and assess the cultural competencies and cultural intelligence of medical professionals working in hospital emergency departments (HEDs) and hospital emergency rooms (HERs) in Małopolska, a region in southern Poland. Methods: The following questionnaires were used in the study: the Cross-Cultural Competence Inventory (CCCI), the Cultural Intelligence Scale (CQS), and Questionnaire on Attitudes Towards Culturally Divergent People. In total, 709 medical professionals participated in the study, including 363 nurses, 223 paramedics, and 123 doctors. Results: Cultural intelligence—the overall score and the scores on the metacognitive, cognitive, motivational, and behavioral subscales were significantly higher among HED and HER doctors. Cultural competencies—the overall score and the score on the cultural adaptation subscale were also significantly higher among HED and HER doctors. The CCCI and CQS scores were influenced by selected variables: taking care of and close interactions with representatives of other cultural circles; staying outside Poland for more than a month. Doctors were the group of medical professionals that were most tolerant and most positive towards people from other cultures. Conclusions: The research results confirm the positive impact of contact of medical professionals with people from other cultures on their cultural competencies and cultural intelligence. They indicate the need for training in acquiring cultural competencies and developing cultural intelligence, especially among nurses. They demonstrate the need to raise awareness among HED and HER medical professionals about issues in intercultural care and to increase diversity efforts, especially among nurses.
format	article
author	Anna Majda Iwona Elżbieta Bodys-Cupak Joanna Zalewska-Puchała Krystian Barzykowski
author_facet	Anna Majda Iwona Elżbieta Bodys-Cupak Joanna Zalewska-Puchała Krystian Barzykowski
author_sort	Anna Majda
title	Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
title_short	Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
title_full	Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
title_fullStr	Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
title_full_unstemmed	Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services
title_sort	cultural competence and cultural intelligence of healthcare professionals providing emergency medical services
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/9d49884363c44f078b831d15cae90a1d
work_keys_str_mv	AT annamajda culturalcompetenceandculturalintelligenceofhealthcareprofessionalsprovidingemergencymedicalservices AT iwonaelzbietabodyscupak culturalcompetenceandculturalintelligenceofhealthcareprofessionalsprovidingemergencymedicalservices AT joannazalewskapuchała culturalcompetenceandculturalintelligenceofhealthcareprofessionalsprovidingemergencymedicalservices AT krystianbarzykowski culturalcompetenceandculturalintelligenceofhealthcareprofessionalsprovidingemergencymedicalservices
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Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services

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