RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS

Cynicism and mobbing are a mong th behavioral problems tha t became challenging to handle for organizations during the last years. Cynicism is a general or private attitude characterized by a general distrust as well as disappointment and negative emotions towards an ideology, social norm, organizat...

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Autor principal:	Gül GÜN
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	mobbing cognitive cynicism affective cynicism behavioural cynicism hotel businesses Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/9d8fd25130de4441804ba0d359998d92
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spelling	oai:doaj.org-article:9d8fd25130de4441804ba0d359998d922021-11-24T09:20:48ZRELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS2148-416310.9761/JASSS4855https://doaj.org/article/9d8fd25130de4441804ba0d359998d922019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=8f431467-580b-4448-8d6e-a908da6ce318.pdf&key=28137https://doaj.org/toc/2148-4163Cynicism and mobbing are a mong th behavioral problems tha t became challenging to handle for organizations during the last years. Cynicism is a general or private attitude characterized by a general distrust as well as disappointment and negative emotions towards an ideology, social norm, organization or all of them (personal or a group). Mobbing is a type of intimidationbehaviorthatconsists of actssuch as spreading false rumors, accusing falsely, humiliation, insult, and applying violence and is meant to drive employees away from their work. Organizational cynicism is the belief that an Organization lacks integrity. This beliefs consists of negative emotional reaction and insulting or critical behaviour In this study,hypotheses regarding whether perceptions related to mobbing affected organizational cynicism were tested. The research data were collected through a job satisfaction survey made with 99 employees from 3 and 4 star hotels located in Bitlis city centre. In our study,a significant and positive relationship was found between Mobbing and Organizational cynicism (P = .485). The correlation analysis at the end of the research has shown that the more the employees’ mobbing perception increases, their organisational cynicism increases too. In the regression analysis that was carried out, it was found that among different dimensions of organizational cynicism, mobbing can explain approximately 30% of cognitive cynicism, 25% of emotional cynicism, and 20% of behavioral cynicism. Perceptions towards being exposed to mobbing and organizational cynicism vary depending on demographic qualities of the employees. Accordingly, there have been some differences found between mobbing and the working status; organisational cynicism and naive cynicism; behavioural cynicism and educational status.Especially at the service businesses, employees who build up close relationships with both the colleagues and the customers will feel these two factors and the organisational integrity will be destroyed. Therefore, the employees will be insensitive towards the organisation and there will be several negative situations such as ineffectiveness, dissatisfaction from work, lack of loyalty towards the organisation and underperformance. In this regard, it is possible to mention that building a conscious human resources policy, involving the employees in decision making mechanisms, creating awareness among the employees can overcome the problems of the organisations.Gül GÜNFırat Universityarticlemobbingcognitive cynicismaffective cynicismbehavioural cynicismhotel businessesSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 9, Iss 52, Pp 201-219 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	mobbing cognitive cynicism affective cynicism behavioural cynicism hotel businesses Social Sciences H Social sciences (General) H1-99
spellingShingle	mobbing cognitive cynicism affective cynicism behavioural cynicism hotel businesses Social Sciences H Social sciences (General) H1-99 Gül GÜN RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
description	Cynicism and mobbing are a mong th behavioral problems tha t became challenging to handle for organizations during the last years. Cynicism is a general or private attitude characterized by a general distrust as well as disappointment and negative emotions towards an ideology, social norm, organization or all of them (personal or a group). Mobbing is a type of intimidationbehaviorthatconsists of actssuch as spreading false rumors, accusing falsely, humiliation, insult, and applying violence and is meant to drive employees away from their work. Organizational cynicism is the belief that an Organization lacks integrity. This beliefs consists of negative emotional reaction and insulting or critical behaviour In this study,hypotheses regarding whether perceptions related to mobbing affected organizational cynicism were tested. The research data were collected through a job satisfaction survey made with 99 employees from 3 and 4 star hotels located in Bitlis city centre. In our study,a significant and positive relationship was found between Mobbing and Organizational cynicism (P = .485). The correlation analysis at the end of the research has shown that the more the employees’ mobbing perception increases, their organisational cynicism increases too. In the regression analysis that was carried out, it was found that among different dimensions of organizational cynicism, mobbing can explain approximately 30% of cognitive cynicism, 25% of emotional cynicism, and 20% of behavioral cynicism. Perceptions towards being exposed to mobbing and organizational cynicism vary depending on demographic qualities of the employees. Accordingly, there have been some differences found between mobbing and the working status; organisational cynicism and naive cynicism; behavioural cynicism and educational status.Especially at the service businesses, employees who build up close relationships with both the colleagues and the customers will feel these two factors and the organisational integrity will be destroyed. Therefore, the employees will be insensitive towards the organisation and there will be several negative situations such as ineffectiveness, dissatisfaction from work, lack of loyalty towards the organisation and underperformance. In this regard, it is possible to mention that building a conscious human resources policy, involving the employees in decision making mechanisms, creating awareness among the employees can overcome the problems of the organisations.
format	article
author	Gül GÜN
author_facet	Gül GÜN
author_sort	Gül GÜN
title	RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
title_short	RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
title_full	RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
title_fullStr	RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
title_full_unstemmed	RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS
title_sort	relationship between mobbing and organizational cynicism in hotel businesses: an example from bitlis
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/9d8fd25130de4441804ba0d359998d92
work_keys_str_mv	AT gulgun relationshipbetweenmobbingandorganizationalcynicisminhotelbusinessesanexamplefrombitlis
_version_	1718415496620015616

RELATIONSHIP BETWEEN MOBBING AND ORGANIZATIONAL CYNICISM IN HOTEL BUSINESSES: AN EXAMPLE FROM BITLIS

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