Cita APA (7a ed.)

Cordone, R., Hosteins, P., Righini, G., Ravizza, P., & Piselli, A. (2014). Optimal selection of contracts and work shifts in multi-skill call centers. Elsevier.

Cita Chicago Style (17a ed.)

Cordone, Roberto, Pierre Hosteins, Giovanni Righini, Paolo Ravizza, y Andrea Piselli. Optimal Selection of Contracts and Work Shifts in Multi-skill Call Centers. Elsevier, 2014.

Cita MLA (8a ed.)

Cordone, Roberto, et al. Optimal Selection of Contracts and Work Shifts in Multi-skill Call Centers. Elsevier, 2014.