Cordone, R., Hosteins, P., Righini, G., Ravizza, P., & Piselli, A. (2014). Optimal selection of contracts and work shifts in multi-skill call centers. Elsevier.
Style de citation Chicago (17e éd.)Cordone, Roberto, Pierre Hosteins, Giovanni Righini, Paolo Ravizza, et Andrea Piselli. Optimal Selection of Contracts and Work Shifts in Multi-skill Call Centers. Elsevier, 2014.
Style de citation MLA (8e éd.)Cordone, Roberto, et al. Optimal Selection of Contracts and Work Shifts in Multi-skill Call Centers. Elsevier, 2014.
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