Optimal selection of contracts and work shifts in multi-skill call centers
This paper deals with the problem of finding the most suitable contracts to be used when hiring the operators of a call center and deciding their optimal working schedule, to optimize the trade-off between the service level provided to the customers and the cost of the personnel. In a previous paper...
Guardado en:
| Autores principales: | , , , , |
|---|---|
| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
Elsevier
2014
|
| Materias: | |
| Acceso en línea: | https://doaj.org/article/9d935e341ea34a7893264fef6d98cbb5 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
