An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care

The rapid introduction of technology into acute healthcare settings, specifically the presence of point-of-care health information technology at patients’ bedsides, is expected to impact patients’ healthcare experience by altering nurse-patient interactions. This research was a multi-method naturali...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Leigh McNicol, Anastasia Hutchinson, Beverley Wood, Mari Botti, Bernice Redley
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient centered care patient engagement healthcare health information technology nurse-patient interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/9e2d13e0ff8f41ee94b235e9c5aa81a2
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:9e2d13e0ff8f41ee94b235e9c5aa81a2
record_format	dspace
spelling	oai:doaj.org-article:9e2d13e0ff8f41ee94b235e9c5aa81a22021-11-15T04:25:45ZAn exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care2372-0247https://doaj.org/article/9e2d13e0ff8f41ee94b235e9c5aa81a22018-04-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss1/11https://doaj.org/toc/2372-0247The rapid introduction of technology into acute healthcare settings, specifically the presence of point-of-care health information technology at patients’ bedsides, is expected to impact patients’ healthcare experience by altering nurse-patient interactions. This research was a multi-method naturalistic pilot study designed to explore patients’ perception of their interactions with nurses using bedside point-of-care health information technology in acute care. Data were collected using observation, interviews and surveys. Twenty-four participants were purposefully recruited from medical and surgical wards, to capture variability in their self-reported confidence with information technology; 29% were not confident, 38% were somewhat confident and 33% were completely confident with information technology. Participants’ mean age was 68.6 years (SD 11.1) and 63% were male. Qualitative observation, interview and survey data showed some nurses directly involved patients and explained or demonstrated how the point-of-care health information technology was being used to complement and enhance their care; while others used the point-of-care health information technology as an electronic documentation tool without engaging their patients. Patients’ experiences of point-of-care health information technology differed with their self-reported confidence with information technology; those with complete information technology confidence were better at recognising the potential and opportunities for point-of-care health information technology to support self-directed care than those with less confidence using information technology. Some participants reported that the use of point-of-care health information technology impeded interpersonal communication with nurses. Participants recognised the benefits of point-of-care health information technology to support clinical practice but generally desired greater engagement with the nurses when they used the system.Leigh McNicolAnastasia HutchinsonBeverley WoodMari BottiBernice RedleyThe Beryl Institutearticlepatient experiencepatient centered carepatient engagementhealthcarehealth information technologynurse-patient interactionsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient centered care patient engagement healthcare health information technology nurse-patient interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient centered care patient engagement healthcare health information technology nurse-patient interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270 Leigh McNicol Anastasia Hutchinson Beverley Wood Mari Botti Bernice Redley An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
description	The rapid introduction of technology into acute healthcare settings, specifically the presence of point-of-care health information technology at patients’ bedsides, is expected to impact patients’ healthcare experience by altering nurse-patient interactions. This research was a multi-method naturalistic pilot study designed to explore patients’ perception of their interactions with nurses using bedside point-of-care health information technology in acute care. Data were collected using observation, interviews and surveys. Twenty-four participants were purposefully recruited from medical and surgical wards, to capture variability in their self-reported confidence with information technology; 29% were not confident, 38% were somewhat confident and 33% were completely confident with information technology. Participants’ mean age was 68.6 years (SD 11.1) and 63% were male. Qualitative observation, interview and survey data showed some nurses directly involved patients and explained or demonstrated how the point-of-care health information technology was being used to complement and enhance their care; while others used the point-of-care health information technology as an electronic documentation tool without engaging their patients. Patients’ experiences of point-of-care health information technology differed with their self-reported confidence with information technology; those with complete information technology confidence were better at recognising the potential and opportunities for point-of-care health information technology to support self-directed care than those with less confidence using information technology. Some participants reported that the use of point-of-care health information technology impeded interpersonal communication with nurses. Participants recognised the benefits of point-of-care health information technology to support clinical practice but generally desired greater engagement with the nurses when they used the system.
format	article
author	Leigh McNicol Anastasia Hutchinson Beverley Wood Mari Botti Bernice Redley
author_facet	Leigh McNicol Anastasia Hutchinson Beverley Wood Mari Botti Bernice Redley
author_sort	Leigh McNicol
title	An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
title_short	An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
title_full	An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
title_fullStr	An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
title_full_unstemmed	An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
title_sort	exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/9e2d13e0ff8f41ee94b235e9c5aa81a2
work_keys_str_mv	AT leighmcnicol anexplorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT anastasiahutchinson anexplorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT beverleywood anexplorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT maribotti anexplorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT berniceredley anexplorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT leighmcnicol explorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT anastasiahutchinson explorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT beverleywood explorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT maribotti explorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare AT berniceredley explorationofpatientsexperienceofnursesuseofpointofcareinformationtechnologyinacutecare
_version_	1718428884375961600

An exploration of patients’ experience of nurses’ use of point-of-care information technology in acute care

Ejemplares similares