Exploring patient satisfaction with interdisciplinary care of complex feeding problems

Measures of patient satisfaction with health care experiences are recognized as essential in the healthcare market environment. To our knowledge, there are no specific patient experience measures that assess patient and caregiver satisfaction with a multidisciplinary approach to management of comple...

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Autores principales:	Claire Miller, Scott Pentiuk
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	pediatric interdisciplinary feeding swallowing Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/9e615a9c642948ed9a621801e69d18f0
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spelling	oai:doaj.org-article:9e615a9c642948ed9a621801e69d18f02021-11-15T04:21:38ZExploring patient satisfaction with interdisciplinary care of complex feeding problems2372-0247https://doaj.org/article/9e615a9c642948ed9a621801e69d18f02016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/9https://doaj.org/toc/2372-0247Measures of patient satisfaction with health care experiences are recognized as essential in the healthcare market environment. To our knowledge, there are no specific patient experience measures that assess patient and caregiver satisfaction with a multidisciplinary approach to management of complex feeding and swallowing issues in pediatric patients. In order to explore patient experience and to identify opportunities for improvement, a pilot patient satisfaction survey was developed in an interdisciplinary feeding team clinic. Patients and families were surveyed following clinic encounters between July of 2014 and January of 2015. Likert style questions were used to assess experience with ease of scheduling, perception of the team’s ability to understand feeding concerns, and to identify agreement with the appropriateness of recommendations. Two open-ended questions were used to elicit qualitative responses regarding what was positive about the experience and what could be improved or done differently. Qualitative responses were categorized by opportunities for improvement and affirmative statements. Analysis of survey results indicated high levels of satisfaction (96%) with the team’s ability to understand feeding concerns and to provide feasible recommendations for treatment options. Satisfaction scores for scheduling were lower (92%); dissatisfaction with the next available options for appointments and with the overall length of the visit was identified. The pilot patient satisfaction project confirmed satisfaction with a multidisciplinary approach to feeding problems in pediatric patients, and identified opportunities for future quality improvement. Ongoing patient satisfaction measures will provide a mechanism to identify the effects of future improvement measures.Claire MillerScott PentiukThe Beryl InstitutearticlepediatricinterdisciplinaryfeedingswallowingMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	pediatric interdisciplinary feeding swallowing Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	pediatric interdisciplinary feeding swallowing Medicine (General) R5-920 Public aspects of medicine RA1-1270 Claire Miller Scott Pentiuk Exploring patient satisfaction with interdisciplinary care of complex feeding problems
description	Measures of patient satisfaction with health care experiences are recognized as essential in the healthcare market environment. To our knowledge, there are no specific patient experience measures that assess patient and caregiver satisfaction with a multidisciplinary approach to management of complex feeding and swallowing issues in pediatric patients. In order to explore patient experience and to identify opportunities for improvement, a pilot patient satisfaction survey was developed in an interdisciplinary feeding team clinic. Patients and families were surveyed following clinic encounters between July of 2014 and January of 2015. Likert style questions were used to assess experience with ease of scheduling, perception of the team’s ability to understand feeding concerns, and to identify agreement with the appropriateness of recommendations. Two open-ended questions were used to elicit qualitative responses regarding what was positive about the experience and what could be improved or done differently. Qualitative responses were categorized by opportunities for improvement and affirmative statements. Analysis of survey results indicated high levels of satisfaction (96%) with the team’s ability to understand feeding concerns and to provide feasible recommendations for treatment options. Satisfaction scores for scheduling were lower (92%); dissatisfaction with the next available options for appointments and with the overall length of the visit was identified. The pilot patient satisfaction project confirmed satisfaction with a multidisciplinary approach to feeding problems in pediatric patients, and identified opportunities for future quality improvement. Ongoing patient satisfaction measures will provide a mechanism to identify the effects of future improvement measures.
format	article
author	Claire Miller Scott Pentiuk
author_facet	Claire Miller Scott Pentiuk
author_sort	Claire Miller
title	Exploring patient satisfaction with interdisciplinary care of complex feeding problems
title_short	Exploring patient satisfaction with interdisciplinary care of complex feeding problems
title_full	Exploring patient satisfaction with interdisciplinary care of complex feeding problems
title_fullStr	Exploring patient satisfaction with interdisciplinary care of complex feeding problems
title_full_unstemmed	Exploring patient satisfaction with interdisciplinary care of complex feeding problems
title_sort	exploring patient satisfaction with interdisciplinary care of complex feeding problems
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/9e615a9c642948ed9a621801e69d18f0
work_keys_str_mv	AT clairemiller exploringpatientsatisfactionwithinterdisciplinarycareofcomplexfeedingproblems AT scottpentiuk exploringpatientsatisfactionwithinterdisciplinarycareofcomplexfeedingproblems
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Exploring patient satisfaction with interdisciplinary care of complex feeding problems

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