Building national consensus on experiences of care

The NHS in England is measured against specific indicators that focus on ‘ensuring that people have a positive experience of care,’ yet there was a lack of organisational alignment across the new national health and care organisations regarding their understanding of what constitutes a positive expe...

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Autores principales:	Anna Baranski, Neil Churchill, Sophie Staniszewska
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient experience experiences of care national health service; nhs consensus definition Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/9f061ae3f8de4883a482b83c3c1e6649
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spelling	oai:doaj.org-article:9f061ae3f8de4883a482b83c3c1e66492021-11-15T03:55:59ZBuilding national consensus on experiences of care2372-0247https://doaj.org/article/9f061ae3f8de4883a482b83c3c1e66492015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/17https://doaj.org/toc/2372-0247The NHS in England is measured against specific indicators that focus on ‘ensuring that people have a positive experience of care,’ yet there was a lack of organisational alignment across the new national health and care organisations regarding their understanding of what constitutes a positive experience of care. This represents a major barrier to achieving an aligned and consistent system-wide approach to improving experiences. To address the need to create national alignment in definition and approach, we worked with the Patient Experience Sub-group of the National Quality Board to develop consensus on how national organisations define ‘experience of care’ and what constitutes a good experience of care, drawing on relevant evidence and guidance. Working in collaboration, we developed a ‘Narrative’ to describe this consensus and highlight resources and examples of good practice on improving experiences of care for the wider system, including commissioners and providers, to support broader improvement and implementation efforts.Anna BaranskiNeil ChurchillSophie StaniszewskaThe Beryl Institutearticlepatient experienceexperiences of carenational health service; nhsconsensusdefinitionMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience experiences of care national health service; nhs consensus definition Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience experiences of care national health service; nhs consensus definition Medicine (General) R5-920 Public aspects of medicine RA1-1270 Anna Baranski Neil Churchill Sophie Staniszewska Building national consensus on experiences of care
description	The NHS in England is measured against specific indicators that focus on ‘ensuring that people have a positive experience of care,’ yet there was a lack of organisational alignment across the new national health and care organisations regarding their understanding of what constitutes a positive experience of care. This represents a major barrier to achieving an aligned and consistent system-wide approach to improving experiences. To address the need to create national alignment in definition and approach, we worked with the Patient Experience Sub-group of the National Quality Board to develop consensus on how national organisations define ‘experience of care’ and what constitutes a good experience of care, drawing on relevant evidence and guidance. Working in collaboration, we developed a ‘Narrative’ to describe this consensus and highlight resources and examples of good practice on improving experiences of care for the wider system, including commissioners and providers, to support broader improvement and implementation efforts.
format	article
author	Anna Baranski Neil Churchill Sophie Staniszewska
author_facet	Anna Baranski Neil Churchill Sophie Staniszewska
author_sort	Anna Baranski
title	Building national consensus on experiences of care
title_short	Building national consensus on experiences of care
title_full	Building national consensus on experiences of care
title_fullStr	Building national consensus on experiences of care
title_full_unstemmed	Building national consensus on experiences of care
title_sort	building national consensus on experiences of care
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/9f061ae3f8de4883a482b83c3c1e6649
work_keys_str_mv	AT annabaranski buildingnationalconsensusonexperiencesofcare AT neilchurchill buildingnationalconsensusonexperiencesofcare AT sophiestaniszewska buildingnationalconsensusonexperiencesofcare
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Building national consensus on experiences of care

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