DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS

Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making gettin...

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Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2018
Materias:	government service public service e-service digitalization information technology information Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/a02744b26a2a4d44862b54b05fa07d82
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spelling	oai:doaj.org-article:a02744b26a2a4d44862b54b05fa07d822021-12-03T07:43:25ZDIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS1816-42772686-841510.26425/1816-4277-2018-7-23-29https://doaj.org/article/a02744b26a2a4d44862b54b05fa07d822018-07-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/1081https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making getting services difficult is carried out. The main characteristics that qualitative service should possess, are defined, among which are availability and relevance. The work also focuses on the need to study the current level of digitalization, which helps to create an emergent view of the existing system and to generate ideas for reorganization and optimization in order to maximize the benefits to society.Publishing House of the State University of Managementarticlegovernment servicepublic servicee-servicedigitalizationinformation technologyinformationSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 7, Pp 23-29 (2018)
institution	DOAJ
collection	DOAJ
language	RU
topic	government service public service e-service digitalization information technology information Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	government service public service e-service digitalization information technology information Sociology (General) HM401-1281 Economics as a science HB71-74 DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
description	Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making getting services difficult is carried out. The main characteristics that qualitative service should possess, are defined, among which are availability and relevance. The work also focuses on the need to study the current level of digitalization, which helps to create an emergent view of the existing system and to generate ideas for reorganization and optimization in order to maximize the benefits to society.
format	article
title	DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
title_short	DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
title_full	DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
title_fullStr	DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
title_full_unstemmed	DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
title_sort	digital platforms of government services: problems, opportunities and illusions
publisher	Publishing House of the State University of Management
publishDate	2018
url	https://doaj.org/article/a02744b26a2a4d44862b54b05fa07d82
work_keys_str_mv	AT digitalplatformsofgovernmentservicesproblemsopportunitiesandillusions AT digitalplatformsofgovernmentservicesproblemsopportunitiesandillusions
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DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS

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