EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance of female employees and their burnout level. Additionally, their aesthetic labour performance is to be compared in terms of their demographic characteristics and personal characteristics. Desig...
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| Auteurs principaux: | , |
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| Format: | article |
| Langue: | EN |
| Publié: |
Faculty of tourism and hospitality management
2021
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| Accès en ligne: | https://doaj.org/article/a1754c8b9eef4d61a65e6cd73fb73145 |
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| Résumé: | Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance
of female employees and their burnout level. Additionally, their aesthetic labour performance is to
be compared in terms of their demographic characteristics and personal characteristics.
Design – To test the proposed hypotheses, a correlational research design was used and a causalcomparative design was adopted to compare the aesthetic performance of frontline employees in
terms of their demographic and personal characteristics.
Methodology- Quantitative research methods were used in this study.
Findings – The results showed that there was a significant, weak, and negative relationship
between aesthetic labour performance in guest interactions factor and employee burnout levels.
Additionally, there were significant differences in female frontline employees’ aesthetic labour
performance in terms of their demographic and personal characteristics as education, tourism
educational background, monthly average income and departments.
Originality of the Research – Aesthetic labour is an important concept for the hospitality industry.
Yet, there are few studies designed to figure out the aesthetic labour levels of employees in
hospitality enterprises. Furthermore, there are limited studies focusing on the relationship between
aesthetic labour and burnout. This study aims to fill a gap in the literature by developing a scale to
assess female frontline employees’ aesthetic labour performance and providing large-scale survey
data. |
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