EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT

Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance of female employees and their burnout level. Additionally, their aesthetic labour performance is to be compared in terms of their demographic characteristics and personal characteristics. Desig...

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Autores principales:	Esra Katircioglu, Omer Akgun Tekin
Formato:	article
Lenguaje:	EN
Publicado:	Faculty of tourism and hospitality management 2021
Materias:	aesthetic labour burnout hospitality enterprises frontline employees Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5
Acceso en línea:	https://doaj.org/article/a1754c8b9eef4d61a65e6cd73fb73145
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spelling	oai:doaj.org-article:a1754c8b9eef4d61a65e6cd73fb731452021-11-05T07:47:01ZEXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT10.20867/thm.27.3.21330-75331847-3377https://doaj.org/article/a1754c8b9eef4d61a65e6cd73fb731452021-11-01T00:00:00Zhttps://thm.fthm.hr/images/issues/vol27no3/3_Katircioglu_Tekinhttps://doaj.org/toc/1330-7533https://doaj.org/toc/1847-3377Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance of female employees and their burnout level. Additionally, their aesthetic labour performance is to be compared in terms of their demographic characteristics and personal characteristics. Design – To test the proposed hypotheses, a correlational research design was used and a causalcomparative design was adopted to compare the aesthetic performance of frontline employees in terms of their demographic and personal characteristics. Methodology- Quantitative research methods were used in this study. Findings – The results showed that there was a significant, weak, and negative relationship between aesthetic labour performance in guest interactions factor and employee burnout levels. Additionally, there were significant differences in female frontline employees’ aesthetic labour performance in terms of their demographic and personal characteristics as education, tourism educational background, monthly average income and departments. Originality of the Research – Aesthetic labour is an important concept for the hospitality industry. Yet, there are few studies designed to figure out the aesthetic labour levels of employees in hospitality enterprises. Furthermore, there are limited studies focusing on the relationship between aesthetic labour and burnout. This study aims to fill a gap in the literature by developing a scale to assess female frontline employees’ aesthetic labour performance and providing large-scale survey data.Esra KatirciogluOmer Akgun TekinFaculty of tourism and hospitality managementarticleaesthetic labourburnouthospitality enterprisesfrontline employeesHospitality industry. Hotels, clubs, restaurants, etc. Food serviceTX901-946.5ENTourism and Hospitality Management, Vol 27, Iss 3, Pp 503-528 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	aesthetic labour burnout hospitality enterprises frontline employees Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5
spellingShingle	aesthetic labour burnout hospitality enterprises frontline employees Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Esra Katircioglu Omer Akgun Tekin EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
description	Purpose –The objective of the study is to reveal the relationships between aesthetic labour performance of female employees and their burnout level. Additionally, their aesthetic labour performance is to be compared in terms of their demographic characteristics and personal characteristics. Design – To test the proposed hypotheses, a correlational research design was used and a causalcomparative design was adopted to compare the aesthetic performance of frontline employees in terms of their demographic and personal characteristics. Methodology- Quantitative research methods were used in this study. Findings – The results showed that there was a significant, weak, and negative relationship between aesthetic labour performance in guest interactions factor and employee burnout levels. Additionally, there were significant differences in female frontline employees’ aesthetic labour performance in terms of their demographic and personal characteristics as education, tourism educational background, monthly average income and departments. Originality of the Research – Aesthetic labour is an important concept for the hospitality industry. Yet, there are few studies designed to figure out the aesthetic labour levels of employees in hospitality enterprises. Furthermore, there are limited studies focusing on the relationship between aesthetic labour and burnout. This study aims to fill a gap in the literature by developing a scale to assess female frontline employees’ aesthetic labour performance and providing large-scale survey data.
format	article
author	Esra Katircioglu Omer Akgun Tekin
author_facet	Esra Katircioglu Omer Akgun Tekin
author_sort	Esra Katircioglu
title	EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
title_short	EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
title_full	EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
title_fullStr	EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
title_full_unstemmed	EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT
title_sort	examining the relationships between female frontline employees’ aesthetic labour and burnout
publisher	Faculty of tourism and hospitality management
publishDate	2021
url	https://doaj.org/article/a1754c8b9eef4d61a65e6cd73fb73145
work_keys_str_mv	AT esrakatircioglu examiningtherelationshipsbetweenfemalefrontlineemployeesaestheticlabourandburnout AT omerakguntekin examiningtherelationshipsbetweenfemalefrontlineemployeesaestheticlabourandburnout
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EXAMINING THE RELATIONSHIPS BETWEEN FEMALE FRONTLINE EMPLOYEES’ AESTHETIC LABOUR AND BURNOUT

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