Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia

Matebu Gezahegn Snr,1 Dawit Wolde Snr,1 Yohannes Ejigu Snr,1 Feyissa Tolessa Snr,1 Diriba Fufa Snr2 1Health Policy and Management Department, Jimma University Institute of Health, Jimma, Ethiopia; 2Pediatrics and Child Health Department, Jimma University Institute of Health, Jimma, EthiopiaCorrespon...

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Autores principales:	Gezahegn Snr M, Wolde Snr D, Ejigu Snr Y, Tolessa Snr F, Fufa Snr D
Formato:	article
Lenguaje:	EN
Publicado:	Dove Medical Press 2021
Materias:	patient satisfaction art public health facility jimma town Immunologic diseases. Allergy RC581-607
Acceso en línea:	https://doaj.org/article/a17da25953f249fdbae829b92ae4cd78
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spelling	oai:doaj.org-article:a17da25953f249fdbae829b92ae4cd782021-12-02T17:45:21ZPatient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia1179-1373https://doaj.org/article/a17da25953f249fdbae829b92ae4cd782021-06-01T00:00:00Zhttps://www.dovepress.com/patient-satisfaction-with-antiretroviral-therapy-service-and-associate-peer-reviewed-fulltext-article-HIVhttps://doaj.org/toc/1179-1373Matebu Gezahegn Snr,1 Dawit Wolde Snr,1 Yohannes Ejigu Snr,1 Feyissa Tolessa Snr,1 Diriba Fufa Snr2 1Health Policy and Management Department, Jimma University Institute of Health, Jimma, Ethiopia; 2Pediatrics and Child Health Department, Jimma University Institute of Health, Jimma, EthiopiaCorrespondence: Matebu Gezahegn SnrJimma University Institute of Health, Jimma, EthiopiaTel +2519-42-63-29-24Email matebug@gmail.comBackground: HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia.Methods: Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05).Results: A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28– 37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients’ satisfaction and duration of stay on ART and waiting time to get service (p< 0.05). Those patients who stayed 36– 60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04– 0.771).Conclusion: Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient’s satisfaction.Keywords: patient satisfaction, ART, public health facility, Jimma townGezahegn Snr MWolde Snr DEjigu Snr YTolessa Snr FFufa Snr DDove Medical Pressarticlepatient satisfactionartpublic health facilityjimma townImmunologic diseases. AllergyRC581-607ENHIV/AIDS: Research and Palliative Care, Vol Volume 13, Pp 691-697 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient satisfaction art public health facility jimma town Immunologic diseases. Allergy RC581-607
spellingShingle	patient satisfaction art public health facility jimma town Immunologic diseases. Allergy RC581-607 Gezahegn Snr M Wolde Snr D Ejigu Snr Y Tolessa Snr F Fufa Snr D Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
description	Matebu Gezahegn Snr,1 Dawit Wolde Snr,1 Yohannes Ejigu Snr,1 Feyissa Tolessa Snr,1 Diriba Fufa Snr2 1Health Policy and Management Department, Jimma University Institute of Health, Jimma, Ethiopia; 2Pediatrics and Child Health Department, Jimma University Institute of Health, Jimma, EthiopiaCorrespondence: Matebu Gezahegn SnrJimma University Institute of Health, Jimma, EthiopiaTel +2519-42-63-29-24Email matebug@gmail.comBackground: HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia.Methods: Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05).Results: A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28– 37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients’ satisfaction and duration of stay on ART and waiting time to get service (p< 0.05). Those patients who stayed 36– 60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04– 0.771).Conclusion: Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient’s satisfaction.Keywords: patient satisfaction, ART, public health facility, Jimma town
format	article
author	Gezahegn Snr M Wolde Snr D Ejigu Snr Y Tolessa Snr F Fufa Snr D
author_facet	Gezahegn Snr M Wolde Snr D Ejigu Snr Y Tolessa Snr F Fufa Snr D
author_sort	Gezahegn Snr M
title	Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
title_short	Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
title_full	Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
title_fullStr	Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
title_full_unstemmed	Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia
title_sort	patient satisfaction with antiretroviral therapy service and associated factors at jimma town public health facilities, southwest, ethiopia
publisher	Dove Medical Press
publishDate	2021
url	https://doaj.org/article/a17da25953f249fdbae829b92ae4cd78
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Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia

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