The future of patient experience: Five thoughts on where we must go from here

In looking to the future, we must never forget it is grounded in today and the steps that brought us to this point. Those efforts and actions that led to where we stand now set the foundation for all we can do and what we will accomplish as we look to the future. This idea of not looking too far ahe...

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Autor principal:	Jason Wolf
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	future of patient experience state of patient experience human experience population health social determinants health policy consumerism patient experience measurement global healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/a253f3f6b2ac49e1ba70cdde780881ce
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spelling	oai:doaj.org-article:a253f3f6b2ac49e1ba70cdde780881ce2021-11-15T04:28:54ZThe future of patient experience: Five thoughts on where we must go from here2372-0247https://doaj.org/article/a253f3f6b2ac49e1ba70cdde780881ce2019-11-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss3/1https://doaj.org/toc/2372-0247In looking to the future, we must never forget it is grounded in today and the steps that brought us to this point. Those efforts and actions that led to where we stand now set the foundation for all we can do and what we will accomplish as we look to the future. This idea of not looking too far ahead without knowing where you stand is fundamental in human nature. Far too often we have let our gaze to the future miss the people right in front of us or overlook the significance of the moment in which we stand. As we look to the future of experience in healthcare, we must start identifying and acknowledging the bigger issues facing healthcare overall. When we look at experience as the strategic heart of healthcare where quality, safety, service, cost and access come together to ensure the best outcomes overall, we can then build a path forward that serves all in healthcare. To do so we must consider where we go from here and how we take the critical next steps. This article offers five thoughts on how experience will change in moving towards its future. Yet with all we know is possible in healthcare, if we remain committed to one another, to what is possible and to what we believe our fellow human beings want and deserve, then we will also know the right thing to do and the next steps to take. That is where the future of experience awaits. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul>Jason WolfThe Beryl Institutearticlefuture of patient experiencestate of patient experiencehuman experiencepopulation healthsocial determinantshealth policyconsumerismpatient experience measurementglobal healthcareMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	future of patient experience state of patient experience human experience population health social determinants health policy consumerism patient experience measurement global healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	future of patient experience state of patient experience human experience population health social determinants health policy consumerism patient experience measurement global healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jason Wolf The future of patient experience: Five thoughts on where we must go from here
description	In looking to the future, we must never forget it is grounded in today and the steps that brought us to this point. Those efforts and actions that led to where we stand now set the foundation for all we can do and what we will accomplish as we look to the future. This idea of not looking too far ahead without knowing where you stand is fundamental in human nature. Far too often we have let our gaze to the future miss the people right in front of us or overlook the significance of the moment in which we stand. As we look to the future of experience in healthcare, we must start identifying and acknowledging the bigger issues facing healthcare overall. When we look at experience as the strategic heart of healthcare where quality, safety, service, cost and access come together to ensure the best outcomes overall, we can then build a path forward that serves all in healthcare. To do so we must consider where we go from here and how we take the critical next steps. This article offers five thoughts on how experience will change in moving towards its future. Yet with all we know is possible in healthcare, if we remain committed to one another, to what is possible and to what we believe our fellow human beings want and deserve, then we will also know the right thing to do and the next steps to take. That is where the future of experience awaits. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul>
format	article
author	Jason Wolf
author_facet	Jason Wolf
author_sort	Jason Wolf
title	The future of patient experience: Five thoughts on where we must go from here
title_short	The future of patient experience: Five thoughts on where we must go from here
title_full	The future of patient experience: Five thoughts on where we must go from here
title_fullStr	The future of patient experience: Five thoughts on where we must go from here
title_full_unstemmed	The future of patient experience: Five thoughts on where we must go from here
title_sort	future of patient experience: five thoughts on where we must go from here
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/a253f3f6b2ac49e1ba70cdde780881ce
work_keys_str_mv	AT jasonwolf thefutureofpatientexperiencefivethoughtsonwherewemustgofromhere AT jasonwolf futureofpatientexperiencefivethoughtsonwherewemustgofromhere
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The future of patient experience: Five thoughts on where we must go from here

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