Enhancing patient involvement in quality improvement: How complaint managers see their roles and limitations
Patient involvement is a priority for healthcare organizations seeking to improve the quality of care and services. The contribution that complaint handling can make towards quality improvement has remained underexplored, while healthcare organizations are implementing strategies to effectively invo...
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| Main Authors: | , |
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| Format: | article |
| Language: | EN |
| Published: |
The Beryl Institute
2020
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| Subjects: | |
| Online Access: | https://doaj.org/article/a44e000c58ac4297a91cf7a24c96ed86 |
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