Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria

This study investigates the impact of service management on guest satisfaction in the hotel industry in five medium hotels in Abeokuta, Southwest Nigeria. A sample size of 154 was selected for the study, in which 102 usable responses were analyzed in inferential statistics for means and standard dev...

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Autor principal:	Chigozie-Nwokorie Edwin
Formato:	article
Lenguaje:	EN SR
Publicado:	University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sad 2021
Materias:	employee motivation guest satisfaction hotel guest service management service quality Geography. Anthropology. Recreation G
Acceso en línea:	https://doaj.org/article/a786a4e524984b27aa1c43f7d31471cf
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id	oai:doaj.org-article:a786a4e524984b27aa1c43f7d31471cf
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spelling	oai:doaj.org-article:a786a4e524984b27aa1c43f7d31471cf2021-12-05T21:40:05ZService management and guest satisfaction for the hotel industry in Abeokuta, Nigeria1452-01332334-707410.5937/ZbDght2101052Chttps://doaj.org/article/a786a4e524984b27aa1c43f7d31471cf2021-01-01T00:00:00Zhttps://scindeks-clanci.ceon.rs/data/pdf/1452-0133/2021/1452-01332150052C.pdfhttps://doaj.org/toc/1452-0133https://doaj.org/toc/2334-7074This study investigates the impact of service management on guest satisfaction in the hotel industry in five medium hotels in Abeokuta, Southwest Nigeria. A sample size of 154 was selected for the study, in which 102 usable responses were analyzed in inferential statistics for means and standard deviation. Pearson correlation, Analysis of Variance, and Ordinary List Squares were compared to measure relationships between variables through the formulated hypotheses for the study. Findings revealed a significant relationship between sufficient service management and guest satisfaction, while the relationship between guest goodwill and service management in the study area is not statistically significant. The study recommends the essentiality for the employer to provide adequate motivation to enhance workforce dedication to facilitate guest satisfaction.Chigozie-Nwokorie EdwinUniversity of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sadarticleemployee motivationguest satisfactionhotel guestservice managementservice qualityGeography. Anthropology. RecreationGENSRZbornik radova Departmana za geografiju, turizam i hotelijerstvo, Vol 2021, Iss 50-1, Pp 52-69 (2021)
institution	DOAJ
collection	DOAJ
language	EN SR
topic	employee motivation guest satisfaction hotel guest service management service quality Geography. Anthropology. Recreation G
spellingShingle	employee motivation guest satisfaction hotel guest service management service quality Geography. Anthropology. Recreation G Chigozie-Nwokorie Edwin Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
description	This study investigates the impact of service management on guest satisfaction in the hotel industry in five medium hotels in Abeokuta, Southwest Nigeria. A sample size of 154 was selected for the study, in which 102 usable responses were analyzed in inferential statistics for means and standard deviation. Pearson correlation, Analysis of Variance, and Ordinary List Squares were compared to measure relationships between variables through the formulated hypotheses for the study. Findings revealed a significant relationship between sufficient service management and guest satisfaction, while the relationship between guest goodwill and service management in the study area is not statistically significant. The study recommends the essentiality for the employer to provide adequate motivation to enhance workforce dedication to facilitate guest satisfaction.
format	article
author	Chigozie-Nwokorie Edwin
author_facet	Chigozie-Nwokorie Edwin
author_sort	Chigozie-Nwokorie Edwin
title	Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
title_short	Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
title_full	Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
title_fullStr	Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
title_full_unstemmed	Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
title_sort	service management and guest satisfaction for the hotel industry in abeokuta, nigeria
publisher	University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sad
publishDate	2021
url	https://doaj.org/article/a786a4e524984b27aa1c43f7d31471cf
work_keys_str_mv	AT chigozienwokorieedwin servicemanagementandguestsatisfactionforthehotelindustryinabeokutanigeria
_version_	1718370962980732928

Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria

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