Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria
This study investigates the impact of service management on guest satisfaction in the hotel industry in five medium hotels in Abeokuta, Southwest Nigeria. A sample size of 154 was selected for the study, in which 102 usable responses were analyzed in inferential statistics for means and standard dev...
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| Format: | article |
| Langue: | EN SR |
| Publié: |
University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sad
2021
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| Accès en ligne: | https://doaj.org/article/a786a4e524984b27aa1c43f7d31471cf |
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