Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform

Background: There is a growing trend concerning the use of information and communication technologies (ICT) for seeking health-related information such as information on medications and side effects. However, people looking online for health information cannot always judge the credibility of the inf...

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Autores principales:	Véronique Turcotte, Alexandre Chagnon, Line Guénette
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Teleconsultation Information and communication technologies Health information Pharmacist Qualitative study Pharmacy and materia medica RS1-441
Acceso en línea:	https://doaj.org/article/a7eaa73c7bd74ec89b20b32a7d061f30
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spelling	oai:doaj.org-article:a7eaa73c7bd74ec89b20b32a7d061f302021-11-04T04:45:18ZExperience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform2667-276610.1016/j.rcsop.2021.100031https://doaj.org/article/a7eaa73c7bd74ec89b20b32a7d061f302021-06-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2667276621000317https://doaj.org/toc/2667-2766Background: There is a growing trend concerning the use of information and communication technologies (ICT) for seeking health-related information such as information on medications and side effects. However, people looking online for health information cannot always judge the credibility of the information. Objective(s): This study aimed to describe patients' and pharmacists' experience using an asynchronous teleconsultation platform entitled “Ask Your Pharmacist” (AYP) and gather their perspectives and those of various healthcare and social services professionals providing primary care. Methods: We performed semi-structured individual interviews over the telephone with patients having used the platform, pharmacists providing teleconsultation services on the platform, and various professionals delivering healthcare and psychosocial services to ambulatory patients. The questions explored specific themes, such as the perceived utility and impacts of the platform. We transcribed the interviews and performed a content analysis. Results: We interviewed eight patients, six AYP pharmacists, and 15 healthcare and social services professionals. Participants perceived that the platform was simple to use and accessible. They also perceived that AYP promoted the visibility and the value of pharmacists' services. Some constraints were also shared, notably regarding questions requiring immediate attention or about complex situations. Conclusions: The experience and perspectives of users and non-users of the AYP platform are mostly positive, but concerns were also raised regarding patients' safety. Results suggest that AYP could be a complementary tool to offer to ambulatory patients for simple, general and non-urgent problems.Véronique TurcotteAlexandre ChagnonLine GuénetteElsevierarticleTeleconsultationInformation and communication technologiesHealth informationPharmacistQualitative studyPharmacy and materia medicaRS1-441ENExploratory Research in Clinical and Social Pharmacy, Vol 2, Iss , Pp 100031- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Teleconsultation Information and communication technologies Health information Pharmacist Qualitative study Pharmacy and materia medica RS1-441
spellingShingle	Teleconsultation Information and communication technologies Health information Pharmacist Qualitative study Pharmacy and materia medica RS1-441 Véronique Turcotte Alexandre Chagnon Line Guénette Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
description	Background: There is a growing trend concerning the use of information and communication technologies (ICT) for seeking health-related information such as information on medications and side effects. However, people looking online for health information cannot always judge the credibility of the information. Objective(s): This study aimed to describe patients' and pharmacists' experience using an asynchronous teleconsultation platform entitled “Ask Your Pharmacist” (AYP) and gather their perspectives and those of various healthcare and social services professionals providing primary care. Methods: We performed semi-structured individual interviews over the telephone with patients having used the platform, pharmacists providing teleconsultation services on the platform, and various professionals delivering healthcare and psychosocial services to ambulatory patients. The questions explored specific themes, such as the perceived utility and impacts of the platform. We transcribed the interviews and performed a content analysis. Results: We interviewed eight patients, six AYP pharmacists, and 15 healthcare and social services professionals. Participants perceived that the platform was simple to use and accessible. They also perceived that AYP promoted the visibility and the value of pharmacists' services. Some constraints were also shared, notably regarding questions requiring immediate attention or about complex situations. Conclusions: The experience and perspectives of users and non-users of the AYP platform are mostly positive, but concerns were also raised regarding patients' safety. Results suggest that AYP could be a complementary tool to offer to ambulatory patients for simple, general and non-urgent problems.
format	article
author	Véronique Turcotte Alexandre Chagnon Line Guénette
author_facet	Véronique Turcotte Alexandre Chagnon Line Guénette
author_sort	Véronique Turcotte
title	Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
title_short	Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
title_full	Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
title_fullStr	Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
title_full_unstemmed	Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform
title_sort	experience and perspectives of users and non-users of the ask your pharmacist teleconsultation platform
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/a7eaa73c7bd74ec89b20b32a7d061f30
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Experience and perspectives of users and non-users of the Ask your pharmacist teleconsultation platform

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