Utilising co-design to improve outpatient neurological care in a rural setting

It has been identified that the physiotherapy needs of patients with central neurological conditions are specific and that this cohort are generally under-serviced in rural and remote areas in Australia. A quality improvement project was undertaken to improve patient experience in outpatient physiot...

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Autores principales:	Andrew Butler, Sarah Prior, Sajina Mathew, David Carter, Brad Ellem
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient experience physiotherapy co-design rural health neurological care engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/a88428db65cf407a994beaa5125b008d
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spelling	oai:doaj.org-article:a88428db65cf407a994beaa5125b008d2021-11-15T04:31:27ZUtilising co-design to improve outpatient neurological care in a rural setting2372-0247https://doaj.org/article/a88428db65cf407a994beaa5125b008d2020-11-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss3/16https://doaj.org/toc/2372-0247It has been identified that the physiotherapy needs of patients with central neurological conditions are specific and that this cohort are generally under-serviced in rural and remote areas in Australia. A quality improvement project was undertaken to improve patient experience in outpatient physiotherapy services in Tasmania, facilitating increased self-efficacy and quality of life, in patients with central chronic neurological conditions.. An experience-based co-design approach was utilised, involving past and current patients as well as physiotherapy staff in the project design, data collection, analysis and evaluation phases. The results suggest that timely access to care and goal achievement are common areas of need across both patient and staff cohorts. Patients also identified that shared-decision making is important for improving patient experience and staff were generally unclear on what services were available. The findings from this study demonstrate the importance of including patients and staff in the health service improvement process. <strong>Experience Framework</strong> This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Innovation%20%26%20Technology%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-InnovationTechnology">Access other resources</a> related to this lens</li> </ul>Andrew ButlerSarah PriorSajina MathewDavid CarterBrad EllemThe Beryl Institutearticlepatient experiencephysiotherapyco-designrural healthneurological careengagementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience physiotherapy co-design rural health neurological care engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience physiotherapy co-design rural health neurological care engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Andrew Butler Sarah Prior Sajina Mathew David Carter Brad Ellem Utilising co-design to improve outpatient neurological care in a rural setting
description	It has been identified that the physiotherapy needs of patients with central neurological conditions are specific and that this cohort are generally under-serviced in rural and remote areas in Australia. A quality improvement project was undertaken to improve patient experience in outpatient physiotherapy services in Tasmania, facilitating increased self-efficacy and quality of life, in patients with central chronic neurological conditions.. An experience-based co-design approach was utilised, involving past and current patients as well as physiotherapy staff in the project design, data collection, analysis and evaluation phases. The results suggest that timely access to care and goal achievement are common areas of need across both patient and staff cohorts. Patients also identified that shared-decision making is important for improving patient experience and staff were generally unclear on what services were available. The findings from this study demonstrate the importance of including patients and staff in the health service improvement process. <strong>Experience Framework</strong> This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Innovation%20%26%20Technology%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-InnovationTechnology">Access other resources</a> related to this lens</li> </ul>
format	article
author	Andrew Butler Sarah Prior Sajina Mathew David Carter Brad Ellem
author_facet	Andrew Butler Sarah Prior Sajina Mathew David Carter Brad Ellem
author_sort	Andrew Butler
title	Utilising co-design to improve outpatient neurological care in a rural setting
title_short	Utilising co-design to improve outpatient neurological care in a rural setting
title_full	Utilising co-design to improve outpatient neurological care in a rural setting
title_fullStr	Utilising co-design to improve outpatient neurological care in a rural setting
title_full_unstemmed	Utilising co-design to improve outpatient neurological care in a rural setting
title_sort	utilising co-design to improve outpatient neurological care in a rural setting
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/a88428db65cf407a994beaa5125b008d
work_keys_str_mv	AT andrewbutler utilisingcodesigntoimproveoutpatientneurologicalcareinaruralsetting AT sarahprior utilisingcodesigntoimproveoutpatientneurologicalcareinaruralsetting AT sajinamathew utilisingcodesigntoimproveoutpatientneurologicalcareinaruralsetting AT davidcarter utilisingcodesigntoimproveoutpatientneurologicalcareinaruralsetting AT bradellem utilisingcodesigntoimproveoutpatientneurologicalcareinaruralsetting
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Utilising co-design to improve outpatient neurological care in a rural setting

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