PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI

Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combine...

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Autores principales: Tahir Sardar, Iqbal Ahmad Khan, Muhammed Alamgir Khan
Formato: article
Lenguaje:EN
Publicado: Army Medical College Rawalpindi 2020
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Acceso en línea:https://doaj.org/article/aa33d843f2754838bad3ee9998527820
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spelling oai:doaj.org-article:aa33d843f2754838bad3ee99985278202021-12-02T14:54:24ZPATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDIdoi.org/10.51253/pafmj.v70i6.58500030-96482411-8842https://doaj.org/article/aa33d843f2754838bad3ee99985278202020-12-01T00:00:00Zhttps://pafmj.org/index.php/PAFMJ/article/view/5850https://doaj.org/toc/0030-9648https://doaj.org/toc/2411-8842Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combined Military Hospital Rawalpindi, from Sep 2013 to Aug 2015. Methodology: Before data collection, written informed consent was taken from all the participants. The study population comprised of armed forces personnel and their families. Patients, including both, males and females, coming to the outpatient department of Combined Military Hospital Rawalpindi were included in the study through consecutive sampling. Results: Results revealed that only 30% were satisfied. 67% patients were satisfied with the facilities in reception and 70% were satisfied with cleanliness in waiting area. A relatively low level of satisfaction with dealing of nursing assistant was recorded while very high percentage of satisfaction with performance of doctor i.e. 91%, examination done by doctor 91% and information provided by doctor 93% was recorded.90% patients reported high level of satisfaction with medicines provided.95.33% patients were satisfied with lab tests being done in hospital. Conclusion: Assessing satisfaction of patients is a simple and cost effective way for assessment of hospital services. Most of the patients were contented with services delivered in OPD and showed their trust in doctors, medicines provided and lab facilities offered. Majority were willing to revisit the hospital if required.Tahir SardarIqbal Ahmad KhanMuhammed Alamgir KhanArmy Medical College Rawalpindiarticlepatients’ satisfactiontertiary careoutpatient departmentMedicineRMedicine (General)R5-920ENPakistan Armed Forces Medical Journal, Vol 70, Iss 6, Pp 1929-1934 (2020)
institution DOAJ
collection DOAJ
language EN
topic patients’ satisfaction
tertiary care
outpatient department
Medicine
R
Medicine (General)
R5-920
spellingShingle patients’ satisfaction
tertiary care
outpatient department
Medicine
R
Medicine (General)
R5-920
Tahir Sardar
Iqbal Ahmad Khan
Muhammed Alamgir Khan
PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
description Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combined Military Hospital Rawalpindi, from Sep 2013 to Aug 2015. Methodology: Before data collection, written informed consent was taken from all the participants. The study population comprised of armed forces personnel and their families. Patients, including both, males and females, coming to the outpatient department of Combined Military Hospital Rawalpindi were included in the study through consecutive sampling. Results: Results revealed that only 30% were satisfied. 67% patients were satisfied with the facilities in reception and 70% were satisfied with cleanliness in waiting area. A relatively low level of satisfaction with dealing of nursing assistant was recorded while very high percentage of satisfaction with performance of doctor i.e. 91%, examination done by doctor 91% and information provided by doctor 93% was recorded.90% patients reported high level of satisfaction with medicines provided.95.33% patients were satisfied with lab tests being done in hospital. Conclusion: Assessing satisfaction of patients is a simple and cost effective way for assessment of hospital services. Most of the patients were contented with services delivered in OPD and showed their trust in doctors, medicines provided and lab facilities offered. Majority were willing to revisit the hospital if required.
format article
author Tahir Sardar
Iqbal Ahmad Khan
Muhammed Alamgir Khan
author_facet Tahir Sardar
Iqbal Ahmad Khan
Muhammed Alamgir Khan
author_sort Tahir Sardar
title PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_short PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_full PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_fullStr PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_full_unstemmed PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_sort patients satisfaction about health care delivery in out-patients department of combined military hospital rawalpindi
publisher Army Medical College Rawalpindi
publishDate 2020
url https://doaj.org/article/aa33d843f2754838bad3ee9998527820
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