Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments

The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was dete...

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Autores principales:	Omar Chamorro-Atalaya, Guillermo Morales-Romero, Adrián Quispe-Andía, Nicéforo Trinidad-Loli, Beatriz Caycho-Salas, Cesar León-Velarde, Sofía Gamarra-Mendoza
Formato:	article
Lenguaje:	EN
Publicado:	Kassel University Press 2021
Materias:	distance education student satisfaction pedagogical support Education L Information technology T58.5-58.64
Acceso en línea:	https://doaj.org/article/abe825c40b6d4872a4b4bbb2617b2197
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spelling	oai:doaj.org-article:abe825c40b6d4872a4b4bbb2617b21972021-12-02T16:47:58ZDistance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments1863-038310.3991/ijet.v16i20.24559https://doaj.org/article/abe825c40b6d4872a4b4bbb2617b21972021-10-01T00:00:00Zhttps://online-journals.org/index.php/i-jet/article/view/24559https://doaj.org/toc/1863-0383The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been deter-mined with the previous semester in which the adaptation of online services be-gan, since dissatisfaction on the part of students decreased by 9.18%.Omar Chamorro-AtalayaGuillermo Morales-RomeroAdrián Quispe-AndíaNicéforo Trinidad-LoliBeatriz Caycho-SalasCesar León-VelardeSofía Gamarra-MendozaKassel University Pressarticledistance educationstudent satisfactionpedagogical supportEducationLInformation technologyT58.5-58.64ENInternational Journal of Emerging Technologies in Learning (iJET), Vol 16, Iss 20, Pp 255-262 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	distance education student satisfaction pedagogical support Education L Information technology T58.5-58.64
spellingShingle	distance education student satisfaction pedagogical support Education L Information technology T58.5-58.64 Omar Chamorro-Atalaya Guillermo Morales-Romero Adrián Quispe-Andía Nicéforo Trinidad-Loli Beatriz Caycho-Salas Cesar León-Velarde Sofía Gamarra-Mendoza Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
description	The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been deter-mined with the previous semester in which the adaptation of online services be-gan, since dissatisfaction on the part of students decreased by 9.18%.
format	article
author	Omar Chamorro-Atalaya Guillermo Morales-Romero Adrián Quispe-Andía Nicéforo Trinidad-Loli Beatriz Caycho-Salas Cesar León-Velarde Sofía Gamarra-Mendoza
author_facet	Omar Chamorro-Atalaya Guillermo Morales-Romero Adrián Quispe-Andía Nicéforo Trinidad-Loli Beatriz Caycho-Salas Cesar León-Velarde Sofía Gamarra-Mendoza
author_sort	Omar Chamorro-Atalaya
title	Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
title_short	Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
title_full	Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
title_fullStr	Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
title_full_unstemmed	Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments
title_sort	distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
publisher	Kassel University Press
publishDate	2021
url	https://doaj.org/article/abe825c40b6d4872a4b4bbb2617b2197
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Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments

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