Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System

Promoting respite and sleep impacts a patient's health and their inpatient experience. As New York State's largest health system, Northwell Health has been on a journey to create a healing and therapeutic healthcare environment. By establishing leadership accountability, leveraging patient...

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Autores principales:	Agnes Barden DNP, RN, CPXP, Amy E Loeb EdD, MBA, RN, Nicole Giammarinaro MSN, RN, CPXP
Formato:	article
Lenguaje:	EN
Publicado:	SAGE Publishing 2021
Materias:	Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/b038fadb2ce745d6ae620fbfbe653fd7
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spelling	oai:doaj.org-article:b038fadb2ce745d6ae620fbfbe653fd72021-11-13T22:33:51ZPromoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System2374-374310.1177/23743735211056533https://doaj.org/article/b038fadb2ce745d6ae620fbfbe653fd72021-11-01T00:00:00Zhttps://doi.org/10.1177/23743735211056533https://doaj.org/toc/2374-3743Promoting respite and sleep impacts a patient's health and their inpatient experience. As New York State's largest health system, Northwell Health has been on a journey to create a healing and therapeutic healthcare environment. By establishing leadership accountability, leveraging patient feedback and adopting evidence-based interventions, system and individual adult inpatient hospital improvements have been noted. Between 2017 and 2020, Northwell's overall system HCAHPS “Quiet at Night” Top Box performance increased by 4.7, improving 30 percentile rank points when compared to the Press Ganey national database. This case study outlines Northwell's pragmatic patient-centered strategy and examines the unanticipated impact of limited visitation due to COVID-19 on this HCAHPS measure.Agnes Barden DNP, RN, CPXPAmy E Loeb EdD, MBA, RNNicole Giammarinaro MSN, RN, CPXPSAGE PublishingarticleMedicine (General)R5-920ENJournal of Patient Experience, Vol 8 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine (General) R5-920
spellingShingle	Medicine (General) R5-920 Agnes Barden DNP, RN, CPXP Amy E Loeb EdD, MBA, RN Nicole Giammarinaro MSN, RN, CPXP Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
description	Promoting respite and sleep impacts a patient's health and their inpatient experience. As New York State's largest health system, Northwell Health has been on a journey to create a healing and therapeutic healthcare environment. By establishing leadership accountability, leveraging patient feedback and adopting evidence-based interventions, system and individual adult inpatient hospital improvements have been noted. Between 2017 and 2020, Northwell's overall system HCAHPS “Quiet at Night” Top Box performance increased by 4.7, improving 30 percentile rank points when compared to the Press Ganey national database. This case study outlines Northwell's pragmatic patient-centered strategy and examines the unanticipated impact of limited visitation due to COVID-19 on this HCAHPS measure.
format	article
author	Agnes Barden DNP, RN, CPXP Amy E Loeb EdD, MBA, RN Nicole Giammarinaro MSN, RN, CPXP
author_facet	Agnes Barden DNP, RN, CPXP Amy E Loeb EdD, MBA, RN Nicole Giammarinaro MSN, RN, CPXP
author_sort	Agnes Barden DNP, RN, CPXP
title	Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
title_short	Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
title_full	Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
title_fullStr	Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
title_full_unstemmed	Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System
title_sort	promoting a therapeutic healing environment: a retrospective examination of hcahps “quiet at night” across a large new york health system
publisher	SAGE Publishing
publishDate	2021
url	https://doaj.org/article/b038fadb2ce745d6ae620fbfbe653fd7
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Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System

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